Bethesda Center for Family and Cosmetic Dentistry

Unfortunately, I’ve had a terrible experience. I had back to back appointments over 4 months ago and paid upfront and out of pocket—btw, they do not accept HSA cards. My insurance cut a check for my reimbursement within 10 days after my visit. As of today, February 19, 2026, I STILL have not received what I am owed. I called every day this week and all of my calls (at least 3x a day) went both unanswered and unreturned. While I’m not hurting for the money, what about patients of theirs that might be? And it is completely unacceptable either way. I’ve made all communication efforts, no one has ever reached out proactively to provide updates. I also had a negative experience with the female dentist, I cannot recall her name. She made a very distasteful comment and asked me "What happened that you have such bad gum disease? You’re so young for it to be this advanced, I wish we could have found someone like you while I was in school." As if I’m a specimen and not a human being. There were other people in the room and I was so caught off guard at the lack of couth, embarrassed, and choked up with tears all I could do was grimace and sit there. All of this in my first interaction with her. Surely empathy and compassion are a part of training, and if they aren’t they should be. I would never recommend anyone to patronize this practice and I will be moving forward with taking action against them.

Following up on a recent sleep apnea diagnosis, I first visited Dr Greenbaum’s office last November. I was evaluated and fitted for a dental appliance for apnea. My experience with the office has been very positive. All staff -administrative and dental specialists - are very personable, knowledgeable and responsive. My follow-ups have been helpful and my sleeping experience has improved significantly. I am happy with my care.

Very professional, efficient, and friendly staff! Great communication with the team via email and phone. I needed to get a custom made sleep apnea dental device and had some insurance obstacles that were complicated further with the holidays and approaching end of benefits for the year, yet their team was able to successfully get my claim processed! The office is very clean, and to my knowledge, the equipment is all relatively new. Will definitely return!

I could not tolerate my CPAP machine and finally made an appointment with Dr. Greenbaum for an oral appliance. He was wonderful. I was told it should be about 2-3 weeks for the appliance to come in and that staff would coordinate w/ my PCP for a letter and insurance approval etc. Well that was 3 months ago! My appointment with the doctor was on 10/15/25. I called 3 different times and the front office staff told me someone would call me back, which did not happen. Not one update in 3 months. Unacceptable! Finally I called a fourth time to get a refund for the $400 I was charged for the appliance that I never received (still waiting for it). I asked to speak with a Manager or the doctor himself and crickets. Again Dr. Greenbaum is great but is losing my family and friends as clients as some his other staff either can't give/take messages or return phone calls. Sad.

Dr. Luong is so patient and kind and explains what to expect every step of the way! I have dental anxiety and can have a hard time during procedures. She put me at ease and let me go at my own pace. So happy with my experience with Dr. Luong!

Dentist and staff are outstanding. They really know what they are doing and have a great system and sleep apnea product. If I had known before what they taught me, I would have gone there many years ago. Their follow-up and education process is outstanding.

I had my annual dental appointment with Toni today and it was great to connect and catch up with her! She is an amazing hygienist and always is interested in her patients.