SEPHORA at Kohl's

Nothing is ever in stock. I’m gonna need these workers to get off their high horse. You work in a Sephora in Waco at kohls. Don’t throw things to me across the camera and stop calling me "love" "girlie". I’d rather pay the annual fee and just get same day shipping than goodness.

I went to see if the new Phlur scent was in. I was looking for Mrs. Smith too, but I don't think this location ever carried it. However ☝🏽 Missing Person and Father Figure... came in 🔥 I'm obsessed! I got this cream by the Ink List. Omgee That stuff makes you look awake. Overall it was a productive trip

No matter your skin color or shade, Sephora has something for you. They have most of the latest and greatest skin care, hair care, and makeup products. It can get a little overwhelming because there is so much to choose from. However, I still love Sephora!

I bought a new product to try out and I hated it. Not even 2 weeks later, I come to return or swap out for a different product (without the receipt). The return policy literally says no receipt, no problem. On top of that, you can see my proof of purchase on my Sephora account. However, the return was not able to be processed simply because I paid in cash. Not everyone uses a card so I have to be singled out completely as a paying customer for that? Why? It wasn’t processed not because no one wanted to help me, but because their literally wasn't a way. I called Sephora corporate and they couldn’t help me either because this Sephora is located in Kohls. This just isn’t right. I paid with real money and I chose to spend it here with Sephora.

I had a good experience today. I usually don't wear make up anymore but we have some family coming to visit so I wanted to buy some. I always used to buy from Sephora but up in DFW metro area where we used to live. I went into the Waco location inside of kohls where we now live and I was looking for a specific product I could not find. I asked the very sweet girl who was restocking some shelves for help and she didn't have the item I was looking for but was so sweet to me and offering to check me out immediately if I was ready. I really appreciated her kindness today even if I didn't find what I was looking for.

When we got there, it was just one worker. She seen us come in and didn’t greet us and after the customer that was already there checked out the worker got on her phone. She didn’t ask if we needed help or anything. Finally another worker came and she asked if we needed anything but honestly acted like she didn’t want to help when I asked for help with finding the right shade. Sitting at the counter scrolling on your phone is definitely unprofessional. I’ll keep going to Ulta.

Most of the products I look for are always out of stock. Not one employee offered assistance. When asked if I found what I was looking for and I responded with no, the cashier just chuckled. The store was pretty much empty. When Sephora was in JC Penny it was way better. Won't be going back.