SEPHORA

I had my make up done at Sephora by Tania and she was absolutely fantastic! She listened to what I wanted, offered great suggestion and created a look that was even better than I imagined. She was professional, friendly and made it an enjoyable experience. I also appreciate how clean and organized she was- everything felt hygienic and well cared for. I highly recommended booking with Tania!

Lakia provided excellent customer service and was very knowledgeable about the different skin products. She was very helpful in helping my daughter find the right products for her face and for mines which I didn't even know I needed.

Took my 14 year old for a beauty tutorial. They were late. They didn’t read or respect my requests to focus on teaching her how and keeping it simple because she’s just going to high school. She didn’t explain anything she was doing and my teen left more confused then when she got there. It was supposed to be 75 minutes and ended up being 2 hours and 15 minutes because she couldn’t figure out how to make it so the base wasn’t literally peeling off her face. She wrote nothing down so now I have to figure out what the hell she put on her face and where for over 500 worth of product. I should have just watched YouTube tutorials for the money and frustration and inconvenience. Tania was awful, would not recommend.

Unacceptable Service, Booked a full face makeup with the Danbury Sephora store more then a month in advanced and 2 hours before my makeup service today for my wedding photoshoot they canceled my appointment because of a "system glitch" with no explanation just an email informing us. Called the store and they just give the feedback that "It's not their problem and they can't do anything about it" what a lovely tast before my wedding photoshoot in a few hours that cost so much to book everything being from South-Africa and hearing great things about Sephora, I am very disappointed.

Staff at this location that work the cashiers, act like you are bothering them when you ask for samples. I’ve been a big Sephora shopper for a decade often spending a few hundred in one visit so when I ask for the samples and I get an attitude and an eye cream thrown in the bag is kind of shocking since when I order online I get like 10 samples and other locations don’t seem to mind giving samples. After all that is what everyone loves about Sephora compared to ulta but if Sephora is going to give nothing or act like we’re bothering by asking then what’s the point of shopping here

I am writing to formally express my concerns regarding an uncomfortable experience I had at Sephora today. While shopping with my sister and my eight-month-old son, my sister and I were approached repeatedly by staff members asking if everything was okay. While I understand this may be standard protocol, the intensity of the attention we received made us feel uncomfortable. At one point, my younger sister was surrounded by several employees, including two larger men, while she was simply browsing lip glosses. Despite informing one staff member in their group that we were fine seconds before, another man from that group approached her moments later with the same inquiry. This pattern continued, and we felt that our presence was being scrutinized in a manner that felt targeted and racially insensitive. As Spanish individuals, we are disappointed by this experience, which led us to leave the store without completing our shopping. I believe this treatment was unwarranted, as we were not engaging in any suspicious behavior; we were merely looking for products. I hope you will take my concerns seriously and address this matter appropriately.

First time at this location and I have to tell you Hanna is great! I asked for a specific Hourglass product and she was knowledgeable about the product and my skin. I had done my research on the foundation before going in and she solidified the purchase. Her makeup looked amazing and the confidence she had in explaining the product was spot on. She suggested a brush vs a sponge and you know what that foundation does look fantastic with the brush I bought that she suggested. She gave me a few free samples since we discussed my issue with mascara and how 99% of them irritated my eyes and guess what day 4 of wearing the mascara sample and I have 0 irritation. She’s professional, knowledgeable and personable and I will be returning to buy the full size mascara. It’s rare to find someone like her and it was just a great shopping experience.