Silver Mirror Facial Bar - Upper East Side

Editing my review from 3 to 4 stars for how this location handled the situation once they reached out to speak over the phone. They agreed that communication failed in this situation and assured me it’s not typical. Based on that, and my friend’s experience for the last 1.5 years at this location I’m inclined to believe them. I’m looking forward to my next appt with PJ. ————- This review is specifically for how the front desk handles any sort of changes and communication. Swapped my esthetician, PJ, that I specifically booked without as much as a heads up - only found out when I was being taken back. Turns out she was feeling unwell, which is 100% fine, but to not even notify when the front desk called earlier that day to specifically ask me to come in earlier for the SAME person is absurd. This was also for my birthday and they did not honor the birthday add-on I was told about at my previous appointment. This was only my 2nd visit and, honestly, still not sure it’s worth the lack of communication to go back but I have the monthly membership so I figured I’ll try one more time.

Wonderful place, I had a very relaxing lymphatic massage and my skin feels wonderful. Everyone was so lovely and nice. Went with my partner who had the party prep facial and loved it as well. Well worth it and I'd recommend to anyone.

I have been coming to Silver Mirror as a member for a few months now and am so happy with the quality and value for money of the facials. I love Selmira and would highly recommend her! She is lovely, so knowledgeable and provides me a personalized experience every time

I had such high hopes !!! Overall not bad (the facial) but nothing special either what really ticked me off is that the esthetician applied a mask on my face without telling me it would cost more! I really think that if you need to apply something other than what the person paid for you should ask and tell them upfront that it will cost more and if they are ok with that then You can apply it ! The other thing was when I finished with my treatment and went to the counter to pay they had three creams that they were trying to sell me??? I really don’t like that! We didn’t talk about any of this lady??? She didn't talk to me about needing a cream or anything like that, especially when before when she asked me what type of creams do I use I told her I was really happy with my skin care. So over all very mediocre service I have had wayyyy better facials and the whole vibe is to extract as much money as they can from you! You feel so used! No smiles no being polite nothing!!! JUST give me all your money (That is what it felt like) Its a shame I really wanted to like this place , the aesthetic is nice and welcoming but they need to work on their customer service a lot more. Will not be going back!

Can’t remember who I spoke to unfortunately, she said she was one of the "managers" but she was ruuuuudddddeeee…. This isn’t the first time I spoken to the front desk person and they were rude. I was a member with silver mirror since 2018/2019 and I have chose to end my membership today. Not only do the some of the staff lack professionalism and kindness to their clients, their services have declined drastically too. I had a facial with what I thought to be one of the best estheticians since the others left, Satoko. Although she is nice, her services or their products caused a horrible reaction. I have noticed the quality of their products/ equipment has not been the same recently, and on this particular occasion it resulted in me going to the dermatologist for treatment. During my facial I informed the esthetician my face was burning and she said "that’s because I’m giving you a double exfoliation" she did not remove it and I figured she’s the expert so I just let her continue. Come to find out she used two products that were noted on my account to cause reactions. A day or two later I had terrible reaction. Now they did try their best to accommodate which was appreciated. However, with consultation from my dermatologist and my experience I chose to end my relationship. They have declined BIG time with not only the quality of workers but service and products as well. I am currently pending refunds to my account as well. *Sidenote Liz was sweet and she tried her best to help me.

Very strange experience. I booked a consultation today and when I reached there, i could hear the esthetician yelling saying "I don't have time right now, what is this consultation". After that, she looked at my skin and said what do you need? I was hoping for a proper consultation but she kept rushing me out. My consultation lasted 2 and a half minutes with her just saying I'm not sure what I tell you you need today may be different from what I tell you tomorrow. HUH? I really really wanted to get a facial from here but the whole experience was so so strange that I'm not sure now.

Great service tailored to individual needs. No frills, clean space. Great products, skin still glowing a week later. I love that the esthetician didn’t push to upsell/cross-cell, focused on my goals of a relaxing and effective treatment. Thank you Silver Mirror, I’ll be back!