The Spa at Mandarin Oriental, Miami

Wonderful staff and lovely treatments. I had a body wrap here and my skin felt so different afterwards. Even with no appointments you can still enjoy the saunas as a hotel guest. Plus, you can receive complimentary bath oils as well.

All I can say is OMG. Galina left me on cloud nine after my facial. Her hands are SO soft, like an angel. I am pretty sure I was sleeping at some point. My skin looks and feels fabulous. Shout out to Shelby who assisted me in booking, so sweet. Thank you!

First off, I loved my facial. Ana was so great. She created such a relaxing experience and my face felt absolutely amazing afterward. However, the real reason I'm writing this review is to let others know how absolutely incredible the staff are at this spa. I accidentally left a super sentimental piece of jewelry in the pocket of my robe. When I realized I forgot it I immediately called the spa. They spent the next few hours searching for it, going through every robe, even the ones that were already in the wash. I walked into the spa to look for it myself and found a few of the spa staff searching the floors with the phone flashlights. I mean, they literally did their absolute best to find it. I had already lost hope but they called me two hours later to let me know they found it in the washing machine!! I was blown away at their determination to find it. I am truly filled with gratitude towards all of them. Overall, I am really impressed with the spa. I would highly recommend it to others. Especially given their truly phenomenal service.

Hands down best spa that I have been to at a luxury hotel. The staff are incredible and Anna was amazing! If you go for a massage, request Anna! You will not be disappointed. Also the only spa that I’ve been to that has a chest pillow for those that have breast implants. It’s a total game changer, and am now on the hunt for one. This was the best massage I’ve ever had. Thank you Anna and team 💓

I used to love this place. Went here for Valentine’s Day. It was super busy, everything was good until my masseuse started to check on her phone during the massage. She was massaging my foot, I noticed she was using only one hand and it wasn’t strong enough. I asked her to do it harder, but she kept massaging me same pressure with one hand. I waited patiently for about 15min,(at this time I kinda figured she was doing something else) but it didn’t get better. I got up and there she is! Checking on her phone!! She immediately hid her phone underneath the towel. She apologized and said "I was doing the best". I just couldn’t believe it. It’s mandarin oriental hotel. It’s not cheap massage place in middle of nowhere. Manager came in and apologized me again, she told me they’ll switch masseuse, but I didn’t wanna stay there anymore. They ended up charging me nothing that day. I am not going back there anymore.

Not a five star spa when you can hear screaming children within ear shot. I spent over a $1,000 on a massage with my own private room and it was great BUT YOU CAN HEAR KIDS SCREAMING AT THE POOL - which is not relaxing and it ruined my experience. For such a fancy hotel they need to not allow kids at the pool...especially screaming children. Children should have their own pool, away from the hotel spa and hotel (perhaps a kiddie pool by their beach) so they do not disturb guests at the spa. I am very surprised.

Not a pleasant visit at the spa today. I’ve been to this spa 20+ times since I live a block away. I am a member of Mo club, which gives me a discount for the spa treatments. I guess the treatment I selected (mani pedi combo) is not included although it is in the menu, because it is a combo (?) while the gentleman who checked me in, said it was. There was nobody in the spa whatsover. After checking in the director of the spa came literally out straight to my face; at first I thought this was to thank me for my repeated business over the years, but to my greatest surprise, it was to give me hard time!! She started to bark at me, specifying that the gentleman had made a mistake, SHE is the one who decides and the discount cannot be applied because this was a combo, and started to complain about the fact I made the reservation without presenting myself (???) and complained that when she tried to call me back an hour ago I didn’t pick up the phone (I was walking to the spa!, and they have my phone number on file). She was really aggressive; very condescending telling me to look at website specifically, bla-bla-bla and why did "I hang up on her"?? I told her that it was fine, I would only do the manicure. But she said it was too late blablabla (I had made the reservation litterally 10 min before while walking there, how could that be too late? I know there was not a single customer there although it was a Friday afternoon, no surprise, so they wanted my attendance!!). In any case I ended up getting the combo, she insisted that I pay more for tip, like if I had two services??!! Granted I like the service, but why pay more than 20% on the full combo price? I ended up leaving $30. She totally ruined my spa experience. I feel I am being treated unfairly because I am a MO fan and they just don’t like to give us our discount. I am really disappointed and my co- members have all experienced the same thing. We should just leave this membership altogether.