Red Rock Spa by Well & Being

Had confirmed reservations for my 15 year wedding anniversary on 2/14/26. Made them two weeks in advance. When we arrived, we were told there wasn't anything in the system. Offered us a pass to the spa which we were not interested in. I was very upset as we planned our whole day around our spa day. I basically got a shrug of the shoulders and a non-empathetic sorry. To say the least this was a big thorn in our day. We booked our stay at the Red Rock Casino so we could have the benefit of not having to drive to a spa. SO DISAPPOINTED! Also, love all the canned responses from Tiffany, very reminiscent of the lack of customer service that I received. They don't care.

I had high expectations for this spa due to its strong ratings and reputation, but the experience was disappointing. For a spa that claims to be resort-level and comparable to Las Vegas Strip spas, the facility is in serious need of updates. I left underwhelmed. The showers had visible mold and hair, and throughout the spa there are rusty amenities, scratched paint, and overall signs of poor maintenance. The space feels outdated and neglected. This is not modern luxury. I also specifically requested a female masseuse when booking, yet was initially assigned a male. While they did find a replacement, the delay cut into my service time and completely disrupted my ability to relax. I also had a facial, which felt very basic and underwhelming. This was essentially a quick cleanse and massage with no tools, enhancements, or thoughtful additions. At this price point, I expected far more intention and value. Save your money. I would rather pay more for a clean, updated, and truly high-quality spa experience. Until major improvements are made, I wouldn’t return.

An amazing spa overall! I loved my couples spa, the dry sauna, wet sauna, jacuzzis, cold pool, and outdoor co-ed pool with cabanas 💖💖💖 fantastic spa amenities! However, towards the last 2 hours of my stay the snacks were put away, another attendee had to request more, they put it out, then I noticed it was put away again. Lastly, the only drinks offered are water and EXTREMELY sugary juices! I was a little shocked by how much sugar was in those tiny bottles 🥲

High-quality spas always prioritize client comfort - this experience did not!! I booked an appointment over the phone and was asked for my gender preference for the massage therapist, which I provided. While I was waiting for my massage, I was called over by a masseur whose gender did not match the preference I had requested, which made me feel uncomfortable, as though that my personal boundaries were not respected. In the moment, I felt too uncomfortable and awkward to express how disappointed I was. I left the spa feeling triggered and uneasy.

Enjoyed the experience there. A friend and I went for the evening experience and it was a good event. I requested some follow ups on items I wanted to purchase (that weren't in stock). I followed up more than once and they didn't seem interested in continuing to have me as a customer. I went back a few weeks ago with my husband and still had1 a lovely visit. I didn't inquire about purchasing any products. The massage therapist was great and well versed in customer service. The evening coordinator/manager from the April evening event could use some training. I would visit again.

There weren't many pictures that I could find so here are some. The men's locker area was tight with narrow corridors especially is the dressing area. Really too tight and awkward as people were naked and dressing. I hope the women's side was better since women probably used the spa more? The men's lounge was stocked with bottled waters, apple juice and orange juice as well as fruits and trail mix. Was really strange that I had to ask the attendant for a hair dryer since none was out in the open. Made me think that they cater to bald men? 👨‍🦲 😂 The showers were pretty good... with body sprays and showers that wasn't over water restrictive. The jacuzzi, steam room, sauna and plunge pool were all nice sized. It was worth it given I'm a local and we get 20% off. I'll be back!

One of the best spas in vegas from, their amenities to the people who take pride and care in their job. I’ve had the best massages only from women here. Mika is the best! They have an outside heated pool for the winter, a soothing steam room that smells so amazing and really good snacks. i love it!