Gen Korean BBQ House

All-you-can-eat AYCE. Came here for Christmas lunch and had a good experience. The staff was incredibly kind and attentive throughout the entire meal. ​We ordered from the dinner menu, and the galbi and beef bulgogi were the highlights. I appreciated how proactive the servers were with changing our grill at regular intervals. It’s a good selection for the price. ​The only downside was the restroom. There was a very intense smell even before entering the door.

My husband and I were looking for a place to have Korean BBQ, and this spot did not disappoint. The food was delicious and well worth the visit. We arrived about 10 minutes early and were told by one of the hosts that they weren’t open yet. As we were heading back to our car, Justin stopped us and kindly let us in early. Such a thoughtful gesture. It gave us time to get settled and look over the menu. Justin was incredibly attentive and helpful throughout our visit. Since it was our first time there, he took the time to explain the menu in detail, checked on us often, and even helped us cook our meal when we were struggling a bit. A few other staff members also checked up on us, which made us feel very well taken care of. I can honestly say I’ve never experienced service like this at a restaurant before. Justin truly went above and beyond and made our entire experience extremely pleasant.

Been coming here for years. Over the last year and some change the place has really gotten worse. The floors are slippery and dangerous. It takes half an hour for a waiter to even approach you, and they forget everything. The place is constantly understaffed. Today I had the displeasure of a waiter spilling sticky pickle juice all over my expensive bag and they offered nothing in return. Will never be coming back after over ten years coming here

A solid choice that's not anything premium amongst the AYCE KBBQ greats of LA but at under 30 bucks, it usually delivers. If you're tryna pig out after a big workout or run and wanna just get six or seven.. orders brisket or bulgogi then cant go wrong with gen. if you think you're down for ayce lunch then its not a bad deal either. the wait is LONGGGG almost every day for dinner and if its the weekend just be prepared to wait like 2 hours lol. service is usually top notch especially considering how busy they get so servers always coming around and making sure you got everything you need. Food: 7/10 Service: 9/10 Atmosphere: 6/10 Value: 7/10

The two stars are for the waiter and busboy (they only two things that are good with this place). Really bad host and ignored guests as they waited. I went there by myself and stand behind a few people that looked like they are applying for a job there, another family came right behind me. The host lady ignored everyone until she decided to asked number or family to be seated and skipped me. The host lady knew I didn’t appreciate her bad service and she turned up her sarcasm. Inside the restaurant felt like a night club lighting. Food is okay and not the best.

This was probably by far the worst Korean barbecue experience I have ever had. We were sat in a room separate from the main dining room that was very clearly still under construction. The lack of ventilation in that room made it so that the side door had to be open the entire time, making our dining experience, extremely uncomfortable due to the cold. When several tables ask the server to please close the door, he let us know that he was unable to. When the managers came in to speak to those tables, the managers advised that the door must be kept open so that there could be proper ventilation. This is clearly the fault of the restaurant for seating people in an area that was clearly not ready for customers. When we received our food, the ban chan sides that we received were pickled cucumbers, Potato Salad, and rice paper sheets. When I asked our server if we could get kimchi or the remainder of the ban chan , he let us know that that was all they had, He mentioned that the night before being Valentine’s Day had left them with almost none of their normal product. If this was the case, I believe we should’ve been warned of this Before We waited in an hour For a table. Overall, horrible ambience horrible planning on the part of the restaurant and horrible management skills. I Will never recommend this place to anybody and will never be back here again. Honestly, such a joke.

Ive been to this location 3 times, everytime i visit the customer service got progressively worse. The first time was okay customer service like a 5/10 they forgot stuff and didnt check in with the table to often. but it wasnt the worst, they changed our grill 3 times for over an hour stay. the second time was like a 3/10 I interacted with the lady in white who is at the front (i belive is the manager) a lot more and everytime i see her it feels so unwelcoming. she rolls her eyes, and will like grunt if we ask questions or need to wait for the rest of party. This time they only changed the grill once, which was fine, I was only there for about 30 minutes. the most previous time i went, they deadbutt changed the grill over 10 times in under 20 minutes. As soon as we would start cooking the meat they would rush over and put it on another grill. The first 5 times me and my party just laughed it off, when they changed the grill they also took some of our meat that was on the grill aswell. So that kind of sucked cause we were loosing meat. after the 10th time of them changing the grill when they came back to change the *Freshly Changed Grill from not even 2 minutes ago* we politely declined and noted that they had just changed it. the person changing it huffed and walked away. everytime he passed he would side eye us. immediately after that the manager came up to us and changed our grill. Our grill wasnt overly steamy or anything out of the ordinary. They also have vents above the grill but wouldnt turn them on?! after that we started a stopwatch and asked them to not change the grill asmuch and they seemed a little offended. but they started changing every 4-5 minutes instead of 2 which was nice. Its just frustrating cause it took us longer to cook the food because they kept swapping out the grill and it had to reheat. The meat also lost some juice and flavor because the same meat would get moved 2-3 times. 🙁 The only reason i come back is because of the food, the meat is really good. But, after this past experience im not sure im coming back to this location. * note for the video as soon as i took this video they came around and changed it out again :<