Apotheca

Andrea Sumner is my hairstylist. I really like her. She’s very kind and ask you exactly what you want. She cuts my hair perfect and I am very satisfied.

I have been coming here for the past 5 years and I will continue to come back. Kasey has been my person, and I can’t trust another person with my cut and color. She is honest and truly is an expert. Also, the Apotheca team members care about their clients. How do I know this? Well because today Kasey was rinsing my hair in the shampoo bowl when someone came in to ask if anyone’s care was across the street because it is being towed. I have lived out of the area for years and have always parked in that lot. But today, they decided to tow. To get unbooted, it was $250 cash, which I did not have on hand. A team member (Amelie) made the selfless act to loan it to me so I could not have my car towed away. I was so grateful. So, choose Apotheca because you’ll never go anywhere else. Oh, and just pay your parking!

I went in for a trim before a wedding and to my surprise I got botched. I thought anyone could do a trim so I got a girl who I guess was very inexperienced and she convinced me to get a few framing pieces in the front and to my surprise when I turned around it was a long ish bang and the rest of the hair was chest length so I told her she needs to blend it. Well turns out she doesn’t know how to do that so she just kept cutting the same length but more hair. I told her she needs to stop bc she keeps cutting the same length and it’s not getting blended so she went to grab another stylish who tried to help as much as she could but it was too late. Their only recommendation was to just let it grow…. So I will definitely never go to this salon again. For your own benefit, avoid booking with Summer.

I am the type of person to always leave positive reviews but this unfortunately is where I am at. I came in for a color appointment where I was told one thing and delivered another. I received a botched "balayage" and was told to wash it 6 or 7 times and I'd like the color better or only then should I come back in. It wasnt only the color that was the problem, it was the overall "bleach and tone" look that was done leaving a ring of roots about 3 inches around the base of my head and blotchy lightened ends worse than if I had applied it myself at home. I had called that same day because it was just not ok and told if I wanted it corrected I had to go to the same person who didn't have any evening or weekend availability. I took PTO to come back in and all that was done was a bleach wash and a new toner, no correction to the lightening/roots...and I was CHARGED for a blowout. I ultimately paid over $300 for a horrible job and the salon didn't reach out at all following the experience. After getting my hair fixed somewhere else and taking time to let this pass by, I just couldn't let it go. I reached out to speak to management in hopes this would help prevent a situation like this from happening again and to possibly get at least the additional charge for the blowout refunded. I was told to send pictures and after two weeks of no response I followed up. I get a two-sentence response saying because I waited to follow up about my experience they would not be refunding me. Their salon posts beautiful hair on their instagram and I believe the majority of their staff put out great work but the way they handled this experience just sits terribly with me. I hope this prevents anything like this from happening in the future.

Very disappointed after going to this salon for years now. A few months ago, I went in to get a trim. A new, inexperienced stylist was cutting my hair. She accidentally cut a very large chunk of hair to almost the back of my head at chin length, instead of framing pieces. She then tried to blend it in, but ended up extremely and unevenly thinning out the bottom of my hair. Make sure you check your stylist before getting your hair cut and ensure your stylist has experience. After days of calling and emailing to request to speak to a manager, another stylist did finally fix my hair as best as they could, which I am grateful for. I had to cut off another several inches and get bangs to make it look somewhat better. It has been a few months now and I had to cut even more hair off, as it was still very uneven. It will take years to grow back the hair the stylist erroneously cut. Be careful.

Love the atmosphere and everyone we’ve interacted with at this salon. The reception team always seems to be able to work magic to get us in. My daughter has Ryan cut/style her hair. He is always so wonderful with her and she leaves feeling amazing about her look. As the mom of a preteen-having this incredible boost for her confidence and the way she walks through the world means so much to me. Thank you, Ryan for the incredible job you do each and every time.

I would give zero stars if I could. I made an appointment at the salon, and when I arrived it took over 20 minutes to find out how long it would be until I was seen by my stylist Melissa. The lady at the counter told me that whoever booked my appointment was not supposed to have booked Me in that timeslot because Melissa was busy processing another client’s hair. She then said that the person who took my appointment was supposed to put my card on file. She then proceeded to request that I put my card on file to which I responded that I was not going to do because I wasn’t sure if I would stay for the appointment because my hairstylist was so late already. She told me that Melissa would be ready in a couple of minutes. And I asked her to confirm whether that was actually true because I had an appointment that I couldn’t be late for. She then went to go check with Melissa and said it would be more like 5 to 7 minutes. And then she proceeded to request that I put a card on file again. I told her that I would put a card on file once I paid, because I wasn’t sure if I was staying because I wasn’t sure if Melissa was Actually, going to be ready in 5 to 7 minutes. 10 minutes after that (30 minutes after my appointment was supposed to start) Melissa comes out and with an attitude asked Me to take down my Hair so that she could see what I wanted to get done. Melissa then proceeds to tell me that my appointment was booked incorrectly and again asked me about putting a card on file. I told her that I would put my card on file if they were going to actually go through with my appointment and at this point, I wasn’t sure if we would be able to complete my appointment because of how long it had taken for me to be seen. Melissa then went on to say that she was ready to cut my hair 15 minutes ago, but hadn’t done So, because of the Card, not being on file. So I turned to the woman at the front desk, and Said that’s not true. You told me that Melissa was not ready because she was with another client, because your other receptionist booked incorrectly. Melissa tried to blame the situation on Me, which was totally false. Melissa, then with an attitude asked me "Do you just want a haircut?" to which I said, absolutely not and walked out. Unprofessional, Rude, and ridiculous.