Rococo Hair Co. Albuquerque

I have been going to this salon for over a year. The stylist I had been seeing is very sweet, and the salon itself is beautiful, but on this last visit she messed up my hair so badly I won't be going back. There were a few red flags I ignored that I should have spoken up about, but didn't. Like how they were supposed to trim my bangs and never once did, I just grew them out. They also don't do a thorough tone, they just rub it in like shampoo and leave you at the bowl. I also had some banding several months back and my stylist didn't feel comfortable fixing it (which was a big red flag I shouldn't have ignored) and she had to have someone else fix it for her. This last visit though was the straw that broke it for me. I've been going in roughly every 6 weeks for root touch up. I set my appointments at the previous one and haven't had any issues til now. Two days before my appointment I got a reminder saying my appointment time was half an hour earlier that originally booked. I reached out and said I had other obligations and couldn't do earlier. They apologized and told me the original time was fine. When I got there the stylist told me she forgot to ask me if the time change was okay and implied her manager was mad I couldn't accommodate. She applied the bleach and left me sitting, then when it was time to wash it out I noticed she kept rubbing a spot on the front part of my hair. She toned and a few more times rubbed the spot. Then back in the chair she started my trim after blow drying. Only trimming the back section of my hair, but being very thorough in taking small sections. From the way she styled it I thought it looked pretty good. Then I got home and put it in pigtails and noticed a huge dark spot on the back center of my head. I was very upset because she clearly would have seen it when drying, trimming and styling my hair but she didn't mention it. Upon closer inspection behind both ears also were dark spots and the overall look of my hair was uneven and patchy. There were several yellow spots, including the spot she kept rubbing at the sink. I made a new appointment to have her fix it, but decided I didn't want to go back there. I found a different salon to fix it for me. It was very expensive for such amateur work and left me feeling angry. I do not recommend them for blonding services.

I have visited this salon twice. First time - meh. Second time I made sure to request a seasoned hairstylist that specializes in bobs. I was set up with Nikky. She was nice and my hair was Ok. Mind you, I had to wait two months to even get an appointment with her because she is "in high demand." My hair waited two months and it looked worse than before. I was going to patiently wait until my next appointment to get it done differently but today I received a text from Nikky saying she was no longer going to be working the ABQ office and asked if I wanted to schedule with her in Santa Fe. No thank you! lol I would never drive that far for a bad cut. I will take my business elsewhere.

I hate leaving negative reviews, but I am very disappointed with my hair. I had been considering going lighter for some time and came here at the recommendation of a family member. Michelle was my stylist. Prior to coming here I had been going to the same stylist for 8+ years who cut my hair perfect every time and I thoroughly regret leaving. My hair was virgin brown that went down to just above my butt. I knew I was going to need to cut a couple inches off because I had gone longer than I usually do for a trim. After I showed her my inspo pic she said I would have to cut more off because if it’s too long the ends won’t process properly. I was hesitant but really wanted to go lighter so agreed. She said she would rough cut it first so we weren’t coloring unnecessary hair. She rough cut about 5 inches off. Then she got to coloring. It felt very rushed. Towards the end she was going so quickly that when she was scooping up the coloring and moving to my head, it was flinging on the cape. When I was looking around at the other stylist, their foils were neatly applied to the head in folded squares. Mine she would squeeze together so it looked like I had crinkled foils all over my head. But figured it didn’t matter. She washed my hair and went to style it, but before she started I stopped her and asked if she was going to cut anymore of my hair. She responded with, oh, did you want more length off? And I said no…. I thought you only did the rough cut and then do the actual cut when wet. Michelle said oh no, I actually did the actual cut the first time, no need to redo. When she "cut" my hair, which I thought was the rough cut, she literally just grabbed chunks of my hair and cut them. There was so comparing the sides, making sure they were even, nothing. But I trusted her and let her style it. When she was done she could immediately see I didn’t like it. At first I didn’t like it because of the color. I had selected an ashy tone which washed out my face, but the color choice was my fault. When curled it didn’t look too bad and reassured me the color would fade and we could retone it to a different color in a month. So $400 later I left pretty unhappy but I just thought it was because I didn’t like the color…. That was only the start. That night, I braided my hair into 2 pigtails and immediately noticed the left side was about half to one inch shorter than my right. I thought maybe it was because it was curled. NOPE! When I straightened it, the left side was shorter than the left (pictures attached) and when I parted my hair in half and swept it to the side, there were varying lengths (pictures attached). I immediately called the salon in tears and the stylist who answered was so sweet. she sent a message to the manager who called me. I think her name was Jasmine? She was so kind and listened to my concerns. She let me know they don’t offer refunds but could get me into the stylist who did it so she could fix it. I made it clear I did not want to go back to someone who did such a poor job the first time so she contacted the owner who said she could get me in the next week to fix the cut and retone it. I accepted. She did retone my hair to a more warm color, which did look better on me and cut it. But, when I got home and straightened it, the left side was still shorter than the right. Then as the colors started to fade I started to hate it even more. The left side of my hair is very chunky and almost a completely different color than my right. My right side is blended better but the color is different and doesn’t look anything like the left side. I asked my sister what she thought and she told me it looks like I’m wearing 2 different peoples hair on my head and that she hated how chunky it looks (pictures attached). Since then I literally have worn my hair in a bun because I hate it so much and can’t get into my usual stylist for another month. I gave them 2 star because they are very nice, but I hate everything about my hair. It’s clear they don’t know how to cut long hair and the coloring technique was horrible.

I had a wonderful experience at Rococo. My stylist Ysa was so nice and friendly. She listened to what i wanted and was great at explaining what she was doing each step of the way. I have never had my hair coloured before, so I was a little nervous, but the outcome was perfect and I couldn't be happier

I’ve been going to Ruby at this location for a year. I trusted her with fixing an at home bleach that went south. Since then we’ve been able to completely transform my color and maintain my hair health. She’s also done my keratin treatment which really helped with frizz and overall styling. I’d trust her with my life at this point!

My go to favorite place for highlights and hair cuts. Tiffany has curated a beautiful salon experience with Oribe hair products, great music, and a skilled team. I’ve been going here for more than 3 years now, my daughter also is an happy client, and the service and results are consistent! She even did my hair for our wedding 2 years ago and it was perfect! Book in advance because there not lots of openings!

A friend recommended I get a haircut from Karen and I’m so happy I did! Not only was Karen great to talk to but her work is incredible. She’s very skilled and knowledgeable. I loved that she gave me recommendations based on my hair type and face shape. I’ll definitely be back!