Midtown Dermatology

My insurance changed this year so I had to leave my old dermatology office, whom I’ve had for years, and seek a new provider. Today I saw Dr. Michelle Walters as a new patient. Upon first meeting her, her first words to were that I would have to come back to see her to discuss everything I wanted to talk about… which was basic dermatology questions. I was probably her easiest patient of the day to be honest. She had poor bedside manner, very short, and just seemed in a rush to get out the door. Typically consult appointments with a specialist are 30 minutes. I think she maybe spent a total of 8 minutes in the room? I work in an office with specialist… we would never dismiss our patient questions/ concerns and we would address all of them in one visit (or try to at least) instead of telling them to come back again (which to get an appt, it takes months). She seemed very put out by my questions. She will probably be too busy for you, too. Choose your healthcare providers wisely and carefully.

I prefer seeing a dermatologist for my skincare needs and anti aging treatments. I always feel valued, seen & heard plus peace of mind of a medical professional. I never feel icky being asked how much I will tip my "service provider" like at other facilities. It’s nice seeing real working people in the office of Midtown Dermatology vs walking in to a spa with a bunch of bouncy giggly 20 year olds advising me on aging. 10/10 or 5 Stars.

Customer Service - 3 stars Level of Care - 5 stars I have often wait for long periods to be called back or for the doctor to make it to my room. If patients are required to arrive on time or early, wait times should be reasonable. They clearly overbook their providers, patients are expected to wait, and the staff sees this as normal.

We visited Midtown Dermatology and the customer service was absolutely amazing. They were extremely helpful. Their customer service made the typical nerves of going to the doctor go away.

I really depend on Lindsay Dilbeck, PA. I've always had weird skin. I need to have a provider that I can count on when a problem comes up. She goes the extra mile.

Lindsay Dilbeck has been my dermatology provider for many, many years. She's AMAZING!! Her medical assistants are always great too. The office staff, especially, McKayla, was extremely helpful and went above and beyond to help me with a paperwork issue. Great faculty!! EXCELLENT CARE!!

Disappointing Customer Service (Timber). Unequal Treatment and management department While the medical care itself was fine, the management (Greta) and overall customer service left much to be desired. It became clear that the office treats certain customers unequally, favoring some while disregarding others. My experience felt impersonal, as if the office was more focused on corporate profit than providing fair and equal treatment to all clients. The staff was unresponsive and seemed to prioritize efficiency over addressing genuine concerns. I tried to address my concerns with the management, but it was evident that customer satisfaction was not a priority. I felt more like a number than a person seeking care. It’s disappointing to see a healthcare office operate with such a corporate mentality, neglecting the importance of fair and personalized service. I will be looking elsewhere for care unless this office makes significant changes to their approach to customer relations. office operate with such a corporate mentality, neglecting the importance of fair and personalized service. Go somewhere where your money matters.. support locals