Charlotte Skin and Laser

The service and care I receive at Charlotte Skin and Laser is excellent. The staff is welcoming as well as professional. Dr. Ronstan is wonderful. She listens to your concerns. Makes recommendations and discusses options with you. Then designs your treatment plan based on what the two of you agreed on. I highly recommend Charlotte Skin and Laser.

I visited this clinic for milia removal and treatment of sebaceous gland issues. The milia extraction was done appropriately, and staff were polite. However, my experience with the Agnes RF treatment was DISAPPOINTED. No topical numbing was offered, and when I asked, I was told using numbing would reduce effectiveness, which is not standard practice for patient comfort and precision. The procedure was uncomfortable, and pain may have limited how thoroughly it was performed. Post-procedure, I experienced significant dryness and lingering bumps, and clearer guidance on pain management, expectations, and aftercare would have been helpful. I paid the full amount requested, yet the treatment was not done as it should have been. Patients deserve proper care when paying for a service. Overall, the clinic left me disappointed regarding patient comfort, transparency, and delivery of promised treatment. I recommend asking detailed questions about procedure, comfort options, and aftercare before proceeding.

Dr. Emily McLean and her staff are fantastic. They are nn exceptionally delightful crew who provide exceptional care. Dr. Rostin has assembled a first rate, class act at CS&L. Highly recommend.

Absolutely fantastic! I have been seeing Alexis to help with my skin concerns and she is SO kind and knowledgeable. I always feel like she is listening to me intently, and is very thorough while also being quick/efficient. Every person at the front desk is also super lovely, and makes me feel so comfortable/calms my nerves! I have only ever had positive experiences with every person I’ve interacted with at this practice! Would HIGHLY recommend.

This is the place to go if you ever want to feel discriminated against. I recently moved to Charlotte from NYC and chose this place for my Botox treatment. From the moment I walked in, the experience was horrible. They did not have my appointment on record even though I had a confirmation email. After waiting for over an hour, they finally accommodated me. I received Botox, but after two weeks it didn’t work at all. I went back to ask what had happened, especially since this wasn’t my first time getting Botox and it had always worked perfectly when I had it done in NYC. Someone at the front desk told me, "Well, if you want more Botox, you’ll have to pay another $800." There is absolutely zero customer satisfaction policy. I will never go back. I felt completely discriminated against for being Latino—you could tell by the way they treated me.

5 stars. From start to finish, Charlotte Skin and Laser delivered exceptional service. Michelle at the front desk went above and beyond at check-in to ensure everything ran smoothly and efficiently. The nurse and doctor were both incredibly friendly, knowledgeable, and took the time to answer all my additional questions with care (I went for a full body check). They came highly recommended by a friend, and now I understand why, professional, thorough, and welcoming from the moment you walk in.

I wouldn't recommend this to anyone!!! They sent me a sum in a private message, supposedly for me to pay! There was no invoice in my account with this clinic, no invoice in my email, and I had absolutely no idea what was included in the price after the service was performed. My insurance covered the entire amount except for about $25, but the clinic withdrew $210 from my bank account. It took me three weeks or more to get my money back! I will 100% never go to this place again, wasting not only my money but also my nerves!