The Spa and Salon at PRO Club

I've been going to this salon for a number of years. Overall, I've been happy with their services. There were some hiccups, but they course corrected along the way. For hair cut and balyage, I had to try a few stylists to finally find the one I like. Although Everytime I go their prices have increased! And it's getting to a ponit I'm considering switching to a different place.. I've also done facials in the past and Jenny was my favorite aesthetition. She is very skilled and takes time to answer any questions you have.

I had a diamond glow facial here last week and everything was excellent. I’ve had this facial at 2 other spas in the area and none compared. The spa at Pro Club offers access to their spa services (steam room, sauna, whirlpools, showers, and lounges) when you come in for a facial (or massage) service. Robes, slippers, and all ammenities (shampoo, conditioner, body wash, mouth wash, deodorant, lotion, hair dryers, towels, etc) are available for spa guests. There is no membership required but they do offer discounts to members. This spa offered 3 different levels of the diamond glow facial, something the other spas did not offer. I chose the max which was 75 minutes and included an extra mask and your choice of either dermaplaning or a chemical peel. I haven’t ever done dermaplaning but have had chemical peels so I chose to give it a try. It was a nice exfoliating service and would be great for anyone who might have darker hairs on their face. I had a calming mask after the rest of the facial was complete. Some extras offered here with this facial included cryotherapy (a cotton wand dipped in liquid nitrogen and rolled over your face) which was very nice and a hand/arm massage while the mask sets. My appointment was at 11:15 am on a Saturday. I came in a bit before my facial to enjoy the Spa but know that the whirlpools, sauna and steam room are part of the gym/facility locker rooms so it was busy around 10:30am. I did go back to the sauna after and there were only maybe 4-5 people around. This should be your location for diamond glow or any other facial service!

April 2023 I’m a member of the Pro Club and decided to give the spa a try since it would make life easier if pro club could be a one stop shop kind of deal for gym and spa. I had the "relaxation massage" today which was $135 . Pros: The shower area was nice and clean. The masseuse was kind and considerate. The general atmosphere is relaxing. Cons: -The massage didn’t include arms which is odd. -The massage was 45min even though it says 60min online and in the spa’s listed services. -The sauna and whirlpools (the same ones that the gym members use) are not clean; lots of dust, dirt and rust. -The checkout process was made complicated and took roughly 10min due to an error that I specifically asked questions about prior so that there wouldn’t be any mistakes afterwards. Overall, it’s convenient if you are a pro club member but I definitely wouldn’t recommend to friends/family that aren’t members. —————————————————— March 2024 I've been coming back here on and off again to try out different services to see which is good. About a month ago I had the "deep tissue massage" with "back scrub" add-on. Turns out he add-ons are not actually added-on to the service time rather, they are taken out of the rest of the service. For example I scheduled a 90min massage with a 10min backscrub add-on but it was still going to be 90mins total. The massage was over and the masseuse signaled the service was over. I was confused because the back scrub hadn't happened (it was not her fault) so I let her know that I scheduled and was confirmed for both via text and when checking in. Apparently, the front desk forgot to add it in the notes/description paper they give to the service providers. Because it was the end of massage time, it was too late to have it done which was slightly inconvenient. For the last year of coming here, small inconveniences like this one happen fairly regularly if not every appointment. ------------------------------------------- April 2024 First time trying out the hair salon side and it was horrible. For context, when scheduling I specifically requested a stylist who specializes in balayages as I know how much skill it requires. After the appointment was scheduled I asked again if this stylist specializes in balayages and was assured he is. At the beginning of the appointment the vibe was already off, I was called over by the stylist after waiting for an extended period past my appointment time. Barely welcomed and not even a single half hearted smile so I was incredibly uncomfortable like I was an uninvited guest. I explained that my end goal is not a specific shade but rather a well blended balayage to make sure I have no harsh horizontal lines that would make it look like I have regrowth/roots that need to be done. During the process I noticed that after teasing the sections he was not pushing the teased section all the way to the root but rather leaving it about 1.5-2inches away from the root but I assumed he knew what he was doing. Then when the bleach was done, I was under the heated lamp for about 20min and he reapplied bleach to the section 2 inches down from my roots. He washed and blow dried my hair which is when I realized just how terrible it was. I pointed out the areas where there was splotching, zebra lines, and very clearly harsh lines. Even the most untrained eye could see how horrendous it looked. After pointing out the issues I realized that he did not care and was trying to convince me toner would fix it. I paid for the service with the girls at front desk who were clearly staring at how bad it was. I did as we discussed and toned my hair as soon as I got home yet it made no difference in the blending of the splotchy areas or in the harsh line 1in from my roots. It only improved the tone (as I would expect). I explained to the salon what happened in detail and was scheduled for a correction, will update after the appointment.

Dawn was great for my pregnancy massage, I’m not a member so I did pay the non member price for massage but I think it was well worth it. They also provide a locker if you ask,there is a robe, and sandals to change into. You can still use the other amenities like sauna or spa as well but I couldn’t enjoy it this time due to my pregnancy but I will be going back again soon after pregnancy for another relaxing massage.

I got my hair done for a full highlight from Alia who is so nice, amazing w blonde hair, and an expert. I also got a cut. She’s so nice and easy to talk to and listens. She gives u what u want done such as 2 inches off my hair wasn’t 5 I have gotten other places. Her prices are comparable to other salons and I have seen her 2-3 times and every time, she knocks it out of the park. For some reason a lot of stylists have trouble w my hair as it tends to pull on the warm side but not her. Shes js really good and I would recommend her any day for cutting,coloring and styling needs.

The ONLY spa & salon I go to. I've gotten my hair styled with Leo for 7+ years - not only is she an amazing human being, but she is immensely talented and only uses the best products on my hair. The spa & salon team in general is equally amazing. The best, most attentive customer service I've ever received. They make everyone feel like royalty with the level of care they provide. Recent shout out: Franciso is a life savor. My wedding is in two weeks and my stylist dropped out - hair, makeup, and nails. Despite how busy and booked they were, Francisco found a way to ensure everything could be fulfilled on time and within my narrow wedding schedule. Francisco ended up helping me schedule 8+ appointments for services ranging from hair styling, to makeup, to mani/pedi. Francisco and the entire Spa & Salon team saved our wedding from being a disastor - aka saved me from becoming a bridezilla inside & out. I will be forever grateful for their help.

Overcharged for gel nails and 3 of them chipped within a week and a half (no strenuous activity to warrant this) . For $80 for a plain gel set (no extensions) I would have expected better service when I called about the charge since it says $65 online. Nail tech herself was kind, but product and customer service fell very short for me. Would not recommend— there are simply way better places in the area.