Timber Dental Bethany

During my three years with Timber Dental, I have been extremely disappointed with their service. When I first moved to Oregon 2022 and visited their office, they had messed up my kids’ appointments. When we arrived, there was no appointment scheduled at all. It was a complete waste of time for all three of us. Over the phone, I had specifically requested that the appointments be scheduled in half-hour increments so my 2–3-year-old daughter would not be scared without me being present. Eventually, after a month or so, we were seen, but they insisted on taking X-rays for my very young (2~3 year old) daughter. Last year, they recommended Invisalign for me. Their quote was $800–900 more than what my friend, who has the same insurance, was quoted at another office. I showed them my friend’s quote, and the office manager said they could match it and would call me back. I never heard from them for 2–3 months. At my next visit for my kids’ appointments, I followed up, and they told me they could no longer match the price but could write off $300 instead. Since they are close to my home, I decided to move forward with them. I scheduled an appointment to start treatment, but instead of beginning the process, they only rescanned my teeth. They required me to pay 50% of my out-of-pocket cost upfront, assuming my insurance would only pay half because I plan to switch insurance in 2026. I was told I would only need to pay the remaining balance once the process was complete. When my Invisalign arrived and I went to pick it up, they demanded the remaining balance in full before releasing it middle Dec. I explained that I would have several thousand dollars available in my FSA starting January 2026 and asked if I could pay in two weeks. They refused and said I could not take the aligners unless the bill was paid in full. During this process, the staff also had difficulty locating the previously discussed $300 discount. I had to explain the situation multiple times and spend about 10 minutes going over the details and showing the original quote. Additionally, they said they would contact my insurance company to clarify some questions I had, but they never followed through. I had to return in early January to pick up my Invisalign. They try to collect the remaining balance and said nothing until I showed them my Delta Dental statement, which indicated that insurance had paid in full—not half of the estimated amount they had assumed. Today, during my visit, they charged me $63.50 out of pocket for a cleaning, even though my insurance covers two cleanings per year and this was my first cleaning of 2026. When I asked why, they said they had categorized it as periodontal cleaning. I told them I did not need that and preferred to schedule a regular cleaning next time instead. The staff refused, saying the dentist recommended 3–4 cleanings per year and they could not change it. It feels similar to other reviews I’ve read—categorizing cleanings differently allows them to charge more. I have had enough and will be switching providers after today.

They made me feel comfortable and at ease. Very nice staff all around. I'm beyond scared of the dentist and can honestly say this was the best experience I've had with dentists. I highly recommend this facility

I was able to get a new patient appt the next day after I called to schedule thinking it was going to be months out like most other places, this was surprising! The office staff were helpful and friendly. After X-rays I was seen quickly by the doctor who was super nice and gave me helpful advice. They recommended a cleaning and were able to get me in immediately that same day, just switched rooms and the cleaning by Min was quick and painless. My teeth feel great and they were all professional and awesome. Super happy with this office as I’ve been to many others in the area with not so great experiences.

Nicole and Sophia in the front were very nice and helpful on the first visit check in / checkout process. Dr. Flamion was very kind and patient focused, making sure I knew what was going to happen at every step. Very great office and friendly staff.

I have been going to Timber Dental in Bethany for almost five years because my insurance only covered this clinic. Unfortunately, my experience has not been very positive. In my opinion, the focus often felt more on insurance billing than on my actual dental care. I also noticed that I was frequently quoted high out-of-pocket costs, sometimes between $600 and $900 per visit, even with insurance. I would recommend that anyone visiting this clinic review their treatment plans and insurance coverage carefully before proceeding. Based on my experience, I would not personally choose to continue care here.

My family and I have been going here for the past year and cannot say enough how positive our experience has been. From my own dental anxiety from previous experience, to being a new parent to a baby popping teeth - they've made every appointment painless and informative. They are incredibly tailored to their patients needs and questions and somehow balance that with incredible efficiency in each visit without feeling rushed. 10/10!

My experience at Timber Dental Clinic was outstanding, especially with Dr. Martin. I really appreciated how gentle and careful she was. Dr. Martin and the entire team were absolutely wonderful and treated me with the utmost care. For anyone with dental anxiety or a history of difficult treatments elsewhere, this is the place to go. If you're looking for a kind, caring, and gentle dentist, look no further! Highly recommend this clinic and this fantastic dentist!