Aspen Dental - Little Rock, AR

I had a very disappointing experience at this clinic due to poor communication and a lack of regard for patient comfort. 1. Administrative Negligence & Deceptive Pricing: I uploaded my insurance card a week in advance and called multiple times to ensure it was accepted. I was repeatedly told it was "in verification" and that I would know my status before my appointment. When I arrived, they still hadn't checked it, but the front desk assured me that even if it were rejected, the visit would only cost $29. Incredibly, they waited until I was literally in the middle of my checkup to finish the verification. An office staff member then informed me my insurance was actually a "discount plan" and wouldn't cover the treatment at all. It is completely unacceptable that I followed up for a week with no answers, yet they managed to find the "result" in the 30 minutes I was in the exam room. 2. Poor Clinical Experience: The X-ray process was unnecessarily painful. A trainee was performing the X-rays, which I wouldn't usually mind, but the senior assistant used my mouth as a slow-motion teaching prop. Those sensors are very uncomfortable, and I was forced to hold them in place for extended periods while the experienced assistant gave a lesson. My comfort was clearly not a priority. Between the administrative incompetence regarding insurance and the lack of consideration during the procedure, I will not be returning. I would recommend looking elsewhere if you value your time and physical comfort.

Great job! I was so scared, but the staff was absolutely amazing. From the front desk to the business manager, the tech, and Dr. Johnson—everyone was so kind, patient, and reassuring. They truly took the time to calm me down and made the whole experience much easier. I’m so grateful for such a caring team!" 💙

Eddie did great explaining everything and both clerks were attentive and through for the duration of the visit. The lady that attended to me most of my visit, I believe her name was Shameeka(I hope I spelled it right), was amazing and very professional with how she conducted herself. The Dentist i spoke with was very informative and clear about how we could proceed with my dental plan. Overall solid experience!

Mary Addison was so lovely! Excellent service with a smile from the moment she brought me back, to the moment she walked me up front! Was very considerate and gentle but still got my cleaning thoroughly done! Y’all go see her

I went to them to have my wisdom teeth removed and everyone was nice to me. I love the Dr. who removed my wisdom teeth her name is Jefferson, the staff was also nice and friendly. I love my experience and will return again once I recover. I wasn’t going to try because of the reviews but decided to try them out for myself and I’m glad I did!

Dr. Jefferson was perfect! I have to give all 5 stars to her. She corrected a chipped tooth my 14 year old son acquired while playing football with his friends. Tooth looks exactly like before! My son quoted as we left the office, "Momma I can now smile again!" Thank you for bringing my sons beautiful smile back, we are forever greatful!

I had to stop the appointment while receiving the periodontal exam(where they poke around in the gums, which is apparently required to do anything there)due to excruciating pain. All I could taste was blood. I was there for a cavity that was causing me pain and wanted to do an extraction, instead I experienced more pain there than any dentist before...I'm 40 and have had 6 extractions(wisdom teeth included) so that should tell you something. They kept saying I know it's "uncomfortable", first off all of my periodontal exams were preformed by a dentist not an assistant and second I experienced so much pain I tried to climb up and out of the chair. To be clear, I am not afraid of dentists never have been. I would let all of my teeth rot out of my face before ever going back there. I will not be TOLD my pain is just being "uncomfortable ". Bedside manner is trash. Xray tech was awesome and understanding, I appreciate her.