Cowan Dental Clinic

Called to make an appointment was told to call back Friday. When I asked why, they said they don’t know. I asked if there was staff shortage, currently booked up for the month, etc. and nothing. Do a better job of informing your staff when there are issues that’ll affect the people they serve.

I don't get the few negative reviews to be honest, the staff have always been exceptionally professional and friendly towards myself and my fellow soldiers. Almost seems like people grasping at straws for a reason to be upset. On every visit to this clinic, my needs were met and the staff accommodated requests within reason. 5/5 recommend!

I've had a significant amount of dental work done between Cowan and the Maxillofacial Surgery clinic at Fires over the last 1-2 years. I've had 4 surgeries and numerous dental appointments. Both clinics have been nothing short of excellent. The staff has always been friendly. The dentists have been accommodating, understanding, and extremely kind and professional. I 100% do not understand the negative reviews here, and I really appreciate both of these facilities.

UPDATED !!!! Absolutely disgusted with how they push you off. I had an exam a month before my ETS and they were supposed to do a repair and a cavity drill and fill. This was my last chance to get work done on me before I got out of the Army. So I came in again a week before my ETS for the actual repairs and they did another EXAM! Acted like they didn’t just do one! So because they didn’t keep to the original appointment I now have to figure it out myself. {NEW} "Almost 2 years later" and now that I’m out of service. YOU MUST CONTACT THE (VA) and let them know you just ETS’ed. They will give you a time frame to get the work done. I pray you see this review because I missed my timeframe to get my dental work done and have cavities from when I was in Korea still. I now have to get my dental repairs through the sheriffs department I work for now. I’m giving this place negative -2 stars

The facility itself is nice and well kept. However the staff is not the best. When it comes to civilian employees the service given to soldiers is horrible. The front desk clerk was so rude. Seems that he is prior service. He is stuck thinking he still active duty an can talk down to whomever. He was angry because I question my treatment appointments. He asked if I wanted to speak with the Dr and I said yes. He reply with "okay let go talk to him" so I followed him. He stomped towards the Dr like a little kid. I asked the Dr that he said I should get a mouth guard but then Dr looked scared because of the presence of the clerk. Dr said I will have to wait. I said okay since he was speaking of it as a medical emergency that I needed one. The clerk they looked at me and said " never walked through the door without being told" I replied to him "you said let’s go talk to the Dr" so I followed him. He reply "I never said that, I said wait and I’ll go speak with Dr". Yeah those words never came out from his mouth. When I asked for his name he refuse to give me his name. I don’t understand if you hate your job then quit. Just like dental assistant said that she hated her life.

Scheduling a cleaning has been too much to ask for since I got here about a year ago. Finally got one scheduled 2 months out because it was the soonest one available. There was a confusion about the scheduled time with whoever called me to confirm. I show up at the time I believed my appointment was scheduled (only 20 minutes after real scheduled time) and they turn me away saying they can’t get me in. They now have to re schedule me again another 2 months out. What can you expect out of free healthcare?

Honestly surprised at the treatment I received here. The dental clinic at Bragg is awful and these guys knocked it out of the park. Pretty much felt like a civilian dentist office and had a great experience. I went for sick call for tooth pain and they fixed me up quick (and thorough) and even used this space age imaging device and made a mouth guard for me. These folks are living in 2120 over here.