Gentle Dentistry

I don’t usually leave reviews, but my experience here deserves to be shared so others know what to expect. I came to this clinic after my insurance referred me specifically to have a broken filling repaired. I explained this clearly from the very first call. I waited 3–4 weeks for direction, followed up multiple times, and still never received a clear plan for repairing the tooth. Despite being told I would be contacted if an earlier appointment became available, I had to message again and again with almost no response. When I finally asked about a cancellation, I was suddenly told that all of my appointments were being canceled altogether and that I should go somewhere else—without anyone checking my insurance benefits or offering any alternative solution. For context, I recently renewed my insurance, am eligible for two cleanings per year, and even offered to pay out-of-pocket if needed. Instead of helping me get established as a new patient or scheduling the repair I’ve been waiting for, the clinic chose to end my care through a text message. I then called the next day to speak to the concierge who went monotone and just hung up. After a month of waiting, not being heard, and trying to advocate for a simple tooth repair, I was left with no appointment, no plan, and no option to be seen—even though this is the only dental clinic in my city and I have no reliable transportation right now. It’s a broken filling. I had no pain. I am deeply disappointed by the lack of communication, the misinformation regarding my insurance, and the decision to dismiss a patient who was genuinely trying to follow the process. I hope the clinic improves how they handle new patients, cancellations, and medically necessary treatment requests so others don’t go through this.

Doctor sang the entire time!! Maybe if she spent more time on her patients and less time trying to be American Idol it would have been a better experience. We had to go back 2 different times to get my daughter's teeth cleaned. The first hygenist never said a word to us. The doctor accused us of being the reason our daughter was nervous. The dentist finally saw us at the second appointment but never actually talked to us. We had to ask the hygenist what was going on. Had to come back a third time to get teeth pulled. The dentist never said a word to us expect to accuse my daughter of not brushing her teeth. We informed her that our daughter does brush and she wanted to argue and say she doesn't. Then pulls the teeth out and never said a word to us. She is too busy singing and chatting with her coworkers. We have only met 2 friendly people there. We are finding a new place and definitely don't recommend

2 1/2 stars. Gentle? not at all. Dental assistant never spoke about what she was doing to my teeth. while she was flossing she had accidentally ripped out one of my fillings. Thinking I was going to get refilled that same day they scheduled me out for 2 weeks. Not happy at all. Update: 5 stars to the dentist! I absolutely love her and how kind and gentle she really is. She sings along beautifully to all the music that they have playing in the background to make you feel comfortable. Sue is one of the best front desk receptionists and really cares about her patients. Sue deserves a raise!!!

Made an appointment months ago and a fill in employee screwed up my verification text; which I have very clearly shown on my phone and furthermore gave away my appointment. Now I'm out an appointment and time off of work. Came highly recommended and this is my first experience. If this isn't remedied after the next phone call, I'll be recommending that my insurance network doesn't do business with them.

I have never had an issue with this company until today. I made an appointment for my stepson months prior. Received a text verifying our appointment. I responded that we would be there. I called to verify our appointment time only to find out they gave our appointment away due to a mistake made by an individual filling in while the the original receptionist was away on vacation. Instead of correcting their mistake, they tried to make me reschedule my appointment instead of requesting the other party rescheduled due to a mistake on their end. Very disappointed on how this was handled.

I had a cracked filling refilled. The tooth next to it is now sensitive, and I just found out from my kid's mom she had issues at that office as well and they sent wrong tooth to have looked at to the endometrist. The singing dentist seems to have issues administering novicane as well and the assistant pulling very hard on side of cheek as filling was a struggle as it seems like she was concentrating more on her off tone singing than her actual dentistry. I would definitely NOT recommend going here!! Now, I need to find another dentist to tend to my irritable tooth as no way in hell am I going back there.

Would rate negative 5 stars if I could. Absolutely terrible customer service. Recieved an attitude from the gentleman that answered the phone each time, and Sue the manager was absolutely atrocious when speaking with her. She interrupted me and talked over me. I said that it was absolutely ridiculous that I had been given the run around for almost a week, she called me rude for saying so, and then she hung up on me. And, they don’t even know how to refer people to places that will actually work with them/their insurance. 10/10 DO NOT RECCOMEND.