Best Buy

Best Buy on La Brea delivers a solid shopping experience—it’s a very good store overall, with a wide selection of electronics, appliances, and gadgets, just as you’d expect. That said, it’s also very much a typical Best Buy: lots to browse, not always easy to find someone to help right away. The staff, when available, are knowledgeable and friendly. Once I got someone’s attention, they were genuinely helpful and knew their stuff. But getting there took some patience—they were clearly stretched thin, helping multiple customers at once. Product selection was broad, with a ton of models across brands, but frustratingly, they were out of stock on the most popular versions of what I came in to get. It’s the classic case of "everything except the one you want." Still, being able to see and handle the options in person was useful, and I was able to make a solid second-choice purchase. The location is convenient, and the store is clean and well-organized. Overall, a very good experience—just not quite seamless. Four stars.

Long story short... I bought a projector on January 3rd with a return deadline of January 18th. The price dropped the very next day, January 19th. I went to the store hoping for a simple price adjustment but was told the "system wouldn't allow it" because I was one day late. It wasn't just the rigid policy; the service was poor. Before reaching customer service, I asked an employee if he worked in the TV section. He simply said "No" and kept walked away without offering to find someone who did. When I finally spoke to the manager, he claimed he had no control over the price adjustment. Best Buy used to offer 30-day return windows (45 for premium members). The key point is that the manufacturer reduced the price. This vendor offers a 30-day price protection policy, so requesting a price adjustment just one day later - and well within that policy - should not be an issue for Best Buy. Returns should not be tied to price adjustments, particularly when vendors have extended price protection periods. In this case, the projector was not being returned; only a partial refund was requested. Point being - Best Buy will get money back from the vendor at this point, but not a customer. And if you care about price adjustments after purchase - use a different retailer with longer policies or get a "My Best Buy Plus" for a "cup of coffee" per month price. 1/23/26 Update: I contacted the Executive Resolution Specialilst and Alicia made a one-time exception and refunded the difference in price! That was such a relief! Thank you, Alicia!

I always have a great experience at this Best Buy location. It’s never crowded, which makes shopping stress-free, and the free underground garage parking is such a bonus—especially on rainy days. The staff is always friendly, welcoming, and quick to help. Today, Gaby from Meta went above and beyond. She was so sweet and patient, and really took her time to help me make the right choice for a gift. I truly appreciated her care and attention. Highly recommend this location!

You guys are so kind. It is really clean and big one. And 1hour free parking under the building. Also has Target in another floor. Good to go here!!

Dylan at the Best Buy West Hollywood Magnolia location provided exceptional customer service while helping me purchase Sony’s flagship OLED model. He was professional, highly knowledgeable, and attentive from start to finish. Rather than rushing the process, Dylan took the time to understand exactly what I wanted out of a premium display and walked me through the key differences that matter—picture processing, brightness performance, motion handling, and real-world viewing conditions—so I could make an informed decision with confidence. What truly sets Dylan apart is his ownership and follow-through. He made the entire experience efficient and seamless, handled the details without any confusion, and ensured everything was properly arranged. His communication was clear, his demeanor was calm and courteous, and he approached the transaction with the kind of care and precision you expect when purchasing a top-tier product. Because of Dylan, I left feeling confident that I chose the right TV and that the purchase was handled correctly. If you’re shopping for a premium television—especially a Sony flagship OLED—I strongly recommend this Magnolia location and specifically recommend working with Dylan.

I don't recognize this Store no more.terreble team staff and now this "best buy" store looks more like a Warehouse experience not like a "High Tech Store". Do someone remember Garrett at this Store? It was very good Store back in 2012 but I don't know what happened.

The most disgusting place, there is no customer service at all, the employees do not work, if you want to buy something in the store you have to wait 2-3 hours to be served 🤬