SEPHORA at Kohl's

I was a bit disappointed during my recent visit. The staff were chatting quite a bit, and I could overhear personal conversations, which made the atmosphere feel a little unprofessional. When I asked one of the employees something, she seemed a bit irritated, which was uncomfortable. I think keeping conversations more private and maintaining a friendly, welcoming attitude would really help create a better experience for customers.

Excellent Service, timely and very helpful. I picked up a Bottle of Devotion for a dear friend. Nice and quick

The staff was rude, when I asked if there was a product that was a little colser in shade to the original product I wanted.

Sieh was very helpful. Although this location didn't have the product I was looking for, she was polite and guided me to the location where I could find it. I will not go to the Utica square location because the girl who answers the phone is disinterested in helping customers and would rather be on her phone. Sephora, as a whole, kept my business from going elsewhere for what I needed, entirely because of Sieh. I hope I spelled her name correctly. As I understand that there are no bonuses or commissions, if she asked me for a raise, I would give it to her.

Great customer service! They know their stuff! Got great foundation match there! I tried everything but the lady Tracey matched my foundation perfect to compliment my skin! Highly recommend

Tonya is a lifesaver. She knows how to help when you are starting from the beginning, and got my tone match on the second try.

I love this place, especially Alicia's attention, she is super patient, she gives good recommendations and helps you with everything, she is very informed about the world of beauty, especially she speaks Spanish 🫶🏻