Bluemercury

The customer service at Bluemercury is horrendous. The employees never greeted me or asked me if i needed help, leaving me to wondering around the store clueless. One employee was using the store makeup to do her own face of makeup for the day. I went into the store to purchase a candle that my mom wanted for Christmas. Bluemercury scammed me by putting a large candle on display, while the candle in the box was tiny. I payed TOP dollar for a tiny candle that was displayed as a large full size candle. To top this both of the employees were rude when I asked for a gift box and put away the sample the were going to give me. I have many options for cosmetic stores in my area and it is safe to say that Bluemercury will not be getting my business again.

Higher end cosmetics and fragrances. Employees were very nice and helpful. There are testers of pretty much all the products

they were lifesavers today!! i originally had a makeup appointment scheduled with blo drybar across the street, well, my MUA didn’t show up… so i went right across the street and waited until they opened. Deidra was the only one working and was so sweet and even started my makeup until Randy, who sells Trish E. products, showed up to finish it. they now have me as a customer and they carry amazing products!

Every employee was on their cell phone when I walked in. Tracy was very condescending and rude. Terrible customer service I will shop else where.

Life savers!! Got the cutest lip gloss ever that matched me so well and they gave me some samples to help with a small breakout right before my senior prom!

I Love all the wonderful people who work here and they always make me feel welcome. Always going above and beyond! Thank you so much 💗

I have visited this store three times to give it a fair shot. There is one employee (I think she is also the manager), and she strongly recommends her favorites and is not informative about options. I have made two purchases that I am unhappy with, feeling pressured. I visited the store this week because of a notification that they have a special offer for my birthday. I need a new foundation and asked for a recommendation. She steered me to her favorite brand and when I suggested it didn’t feel right, she continued pushing the product. I asked about another specific brand I had like before and she tried to steer me away. Reluctantly, she offered to match my shade. I asked her if she was upset with me and she said yes because she already showed her favorite. I asked if I should leave the store, and she said yes. She did not even offer the birthday gift. I have spent hundreds of dollars on overpriced skincare for myself and my husband this year at this store. I am done with this store and done with Blue Mercury.