Sally Beauty

Their workers are lazy. They show up at exactly 10 am (when they "open") to get the register ready and didn’t open their doors for probably 10 minutes. Back in the day we would’ve been in there by 9:45 ready to go. They take their sweet time and act like they own it themselves. If they do, it’s a poor job and you lost several loyal customers.

I always have pleasant experiences coming into this store. Brittany is an exceptional employee who creates a warm and welcoming environment and is more than accommodating to the customer needs. She is kind and personable and makes it exciting to visit my local sally’s.

My wife and I went to the sallys beauty supply store in roanoke nc today to buy some hair products. It was about 11:30, this morning on September 11, 2024. My wife asked for s pencil sharpener, there was numerous styles My wife how much were they the girl was rude and unprofessional. I knew she was mad, I don't know why cause her face had a mean look. This is girl is racist, rude, and if I was her boss I'd fire her, I'm sure she's not like that to black people.

After having an awful hair mishap, I did what any girl would do and immediately went to Sally’s. I was immediately greeted and the GM helped me herself. She was very honest and sympathetic to me and let me know what I could and couldn’t do with my hair without more damage. In the end, my hair was fixed. Highly Recommend this location.

Store never opens on time. Store closed at 1009 am with note door be back shortly with no time. People not trained on products. Quantity of products are always low or non existant.

How annoying. I get to the store at 10am when they are scheduled to open and doors are still locked with employees inside. I knocked and waved my arms and no one helped me. I stood outside until I just got fed up. I'm taking my business else where, do better. (Doors are still locked as I'm writing this btw)

Terrible customer service from the manager. Returned 4 products. Then tried to purchase products with my coupon... was refused service & told it was their "policy" to not allow people to return items & then use a coupoun. Two completely separate transactions, which is why the logic makes no sense. In the end I had to have a friend come in the store to purchase the items for me with my coupoun since I refused service to be able to purchase the items. Only to find out the items I needed were on sale (2 days prior) at the previous store I bought the products from and this store would not honor the buy 2 get one free promotion that was on my receipt. In the end I decided to only do the return & not purchase any items from this store & will be contacting corporate about the poor service.