Wingstop

I don’t even know where to BEGIN with this disaster of an order. The extra ranch I PAID FOR? Vanished. The drink? Missing in action. And the food showed up drenched in enough fryer oil to lube a whole NASCAR race. I couldn’t tell if I ordered a meal or an oil change. And the best part? They refuse to give me a refund. Nope. All I get is a "credit" that I have to use within 10 days, meaning I’m supposed to gamble AGAIN on receiving something that doesn’t come swimming in mystery grease? Be serious. If I wanted disappointment and chaos, I’d text my ex. At least that’s free.

I am very bummed! I just tried wing stop for the first time ever after watching everyone eating it and it looking amazing on social media all the time. I got tenders and the corn.. all lacked flavor to the point that I couldn’t tell hot honey, Mexican street corn and Nashville hot apart… looks like no seasoning on them other than they were all sitting in a puddle of unflavored liquid? I honestly want a refund, this is ridiculous. My delivery driver was communicative and fast, so props to him at least.

I got delivery for me and my husband, and when we got our food, not only were the fries freezing cold, like they didn't even put them under heat lamps type cold, but the chicken was cold too. Spent $20 something for cold food and half empty drinks. If I could give it no stars, I would. Also, our delivery driver didn't even get out of his car. He literally just rolled down his window and handed my husband our food that way.

Im not sure if the person who prepared my food just had a weird sense of humor or what, but there is literally a pound of parmesan on my food, no garlic flavor. My fries taste like someone put sugar on them? Pretty terrible experience. They didn’t screw up my ice tea!

This is the third time that they have messed up my order in some way. This time I asked for mostly flats, this was on the phone speaking to someone. They doubled checked and asked how many. Then said yes, okay but it would take longer. I arrived about 10min.s past original time. Waited another 8min.s. when I got home, it was the opposite. So after 40min.s (of original time) the order was wrong. 1person in the house eats the drums, my kid will not, nor I (teeth/texture issue).

I use to order wingstop everyday before i moved to pensilvania which over there they have no wingstop. I was so excited to come back to my hometown and have my favorite food, they always made everything so seasoned and tasty just perfect. Yet it was my birthday today and my 40 dollars worth of food was barley flavorful my hot honey rub didnt have any flavor of honey like how it did before, my original hot had no color showing there was barley any hot sauce and my garlic parm had a sprinkle of parmesean...such a bummer. Their ranch is as good as always tho and the voodoo fries were amazing. I wish they would also get rid of additives id be top tier customer.

Let me say the staff was friendly, but that’s the only positive thing. I have ordered Louisiana Rub(rub = dry not wet) many many times at various Wingstops. I go here and I get my order wet and the staff explains that is how they are prepared. I disagree and that’s incorrect, dry rub wings are not meant to be prepared or eaten wet unless you dip them in say ranch. Again, I commend the staff on a civil discussion, but they need to be trained on how to prepare their own menu item. I mean, the menu in the store clearly describes the item as does their website and it is not common to have a location go cavalier and prepare the item their own way(I was told this is how it is done at this location).