Genghis Grill

Build your own bowl this restaurant is nice in cooking and presentation. The server is nice and courteous to guests. The food is little costly but tasty.

Walked in with my mom. The sign said, please wait to be seated, so we did. Three employees looked at us, saw us, ignored us, and when I went to ask if we were correct in waiting, a server snapped at me. There was upwards of 20, 25 tables, empty. It wasn't busy at all. I just wanted some acknowledgement. We waited a bit longer after getting snapped at, we decided they probably didn't want my money. We went somewhere else and it was the best decision we made. Thank you Genghis Grill.

Food was ok. But the main part is the service. Server with an air pod in acted like he didn’t wanna be there. Making side comments when he’s walking off like "omg" "seriously?" We Get to the kitchen to make our bowls and there’s nothing left to pick from, we asked 3 people, is there gonna be more meat you guys bring out? No words, just pointing at each other. We bring it up to the server and he says nobody speaks English and that the air pods are for translation, so why is the other girls wearing 2 AirPods and not even acknowledging that we are there. Took about 20 mins for the other side of the table to get their drinks. But yet a whole new family comes in and the server is soooo attentive to them, food is out right away, drinks are brought out while we’re still waiting for ours. Manager was barely any help. We had a birthday girl and why was her meal the last meal to come out?? Highly disappointed and I’m pretty sure that’s why the location close to Jefferson is permanently closed. Want a tip? Do better with service, and if you don’t wanna work, don’t work there at all.

Be aware, they have new cooks and if you don’t eat meat and you didn’t pick meat in your bowl, your food gets mixed with other people’s and you don’t know what you’re getting. I cannot trust them anymore. This used to be my favorite restaurant and have never had issues before. Having new cooks is not an excuse. They did give my bowl for free because they made a mistake twice on the same night.

The place was more than half empty. Stood there 15-20 minutes to be seated. Another 15-20 minutes....smh guys ever heard of YC's in Arizona? Can something from them...I never give reviews. Staff was nice, timing kinda off for a slow day... people should get in the self serve line more. Didn't even know that was an option.

Food was fresh and hot cooked in front of you on the grill. Our server Derick was an absolute charmer with excellent service and a great personality. I highly recommend coming here and you can go watch a movie right after in the same location. We will definitely be coming back.

The waiter was great, but unfortunately that’s where the positives end. I ordered the General Tso’s chicken, which arrived cold, not crunchy, and some pieces were even chewy. My son had the orange chicken with the same issues — cold, chewy, and not crispy at all. It was especially disappointing because I had talked this place up to him, sharing how his mother and I used to eat here often when we were dating. I really expected better based on past experiences. On top of that, the restaurant itself feels worn down and could really use a renovation. Overall, a very disappointing visit.