Best Buy

Worst experience ever! The Manager on Duty "Nick"has the most horrible attitude he shouldn’t be a manager if he has no knowledge of his own stores return and or exchange policy, I tried to exchange a gift from my 15 year old brother, whom lost the receipt, he saved up his hard earned money to get me Nintendo switch 2 controller but got me the wrong ones I walked in and tried to exchange it he refused to exchange it out even though it meets exchange policy’s and could be exchanged for merchandise credit as he read it to me he realized that he could return it but still refused even after checking the contents. Claiming that the device cannot be resold after being opened. Last I remember Best Buy sells open box and lightly used items no problem!!!!! Any excuse not to help a customer out! He should honestly lose his job if he lacks the basic knowledge that every sales representative should know working at Best Buy. I hope to hear about from a higher up, and I will be filing a formal complaint for this action. Don’t shop here and especially don’t expect nick the mod this evening to help you out. He literally doesn’t care. He even tried to keep a cable that was in the packaging so he could find an excuse for me not to be able to exchange. Very dissapointed in the choice that Best Buy makes to promote this person to a position of manager.

Wide variety of tech to choose from. Staff are very well versed with the technology and work with you patiently. Took the Metta glasses demo with them and was fairly impressed with how the staff member worked with me on that. Wide variety of options. A little bit pushy in terms of getting you to register and become a member on our system, but you can just hold your ground and say no.

The level of service didn’t quite match what I would expect from a big box retailer selling high ticket items. At times the staff came across as a bit judgemental toward customers, and I noticed similar interactions happening with others while I was there. Overall, I’d say my experience landed somewhere in the middle. I was looking at home speakers in the $25k to $35k range, and it just didn’t feel like the kind of environment that made me excited or confident about making a purchase of that size.

Wow, they really have a fantastic range of televisions on offer! It's always a good sign when a store has so many options to choose from. You can tell they put a lot of effort into their inventory. Finding the perfect TV can be a bit overwhelming, but a great selection makes it so much easier. It's nice to have different brands and sizes all in one place. I'm sure you can find exactly what you're looking for there. Their displays are probably pretty impressive too. Definitely worth checking out if you're in the market for a new screen.

Bought a "smart" tv online for a Christmas present. The tv hooked up one time to the internet before it would never connect again. Brought it back to the nearest Best Buy (an hour away) January 16. We were told it’s a day late and they could only offer store credit. Couldn’t give us a cash refund like we requested.

Great place, excellent customer service and employees. Walked in to pick up a macbook I ordered, very quick and friendly process. While in the store I bought another t.v. with the help of a great employee. The employee recommended a tv in the size I was inquiring about and I bought it. Nice to have good knowledgeable employees. Thank you ..

Staff is not as attentive as expected for a BigBox Store with high ticket items. A bit judgemental on their view of customers. I noticed this for myself and other patrons in my presence. 50/50 on the % of quality experience. I was shopping home speakers in the price range of $25k to $35k and it wasn't the experience I could make the purchase and be excited about it.