CVS

There are a few gals here who, at the very least, try and provide a positive experience, as they are understanding of the inconsistencies I’ve complained about in the past. But I am so over not being given straight answers regarding my prescription’s refill schedule, being given wrong dates entirely, and never getting clarification on what "state laws" are preventing me from picking up on a routine basis. It’s 29 days one month, 30, 28, then 31. These people go to school for years- you’d think they could define the system for me so I’m able to manage my expectations correctly. I’m fine with calling in for pick up, but when I get the answer "it’s state law" to every one of my inquiries, as I did on the phone this morning with Catherine, I have no empathy. There is a way to prevent my confusion and this is not it. Again, I’m not complaining about the laws. I’m complaining about the repeated refusal of the techs here to even attempt to provide me with guidance in the unpredictability I find myself faced with. Laws are not unpredictable. The people working here are. And my refill history proves that. This is not the only qualm I have recently been faced with at this pharmacy. I know- blame the system! Well from the customer’s point of view, the people working behind the counter are the system- or at least the ones responsible for accurately communicating it.

This place is just so inconvenient. I come here to deposit cash into my account with them since i work nearby and im paid in cash. I usually come between 9:15 and 9:45, i always try not to come after 9:45 because I know they close at 10. 8 times out of 10 im given the answer that they've already closed their drawers and won't accept my deposit. I've just stopped coming by completely. I'd rather drive 10 minutes out of my way to go anywhere else because this has never been a problem at any other cvs ive gone to. I tried to be understanding the first 10 times this happened but honestly its just ridiculous. I mean.. what convience store stops accepting cash payments an hour before close?!

Disrespectful, rude, impolite and impatient service. It’s 8:30 in the morning either don’t work the morning shift or find a different job. Completely unacceptable and unnecessary. I was trying to find an inhaler for a coworker. I looked down all the medication isles multiple times before asking for help. I ask and she doesn’t even look up says isle 14 on the right. Cool thanks. I’ve looked there quite a few times now and looked it up online. Could have used a bit more instruction or i don’t know, look up and talk to the customer. I felt that I couldn’t ask any more questions cause she was extremely uninviting. There are a million things in each isle. Maybe narrow it down a bit without an attitude. Then I finally found it and bring it up front to which she opened the container it’s secured in and threw it down on the counter. I’m surprised no one else hasn’t lost their temper on her.

They have Greatly improved their drive thru customer service especially with the app and barcode convenience. I agree with another review that Miss Susanna is excellent ! Wish they would allow voice mail to be left after hours though instead of restricting the times.

The manager was incredibly rude and unhelpful. I had to ask for help numerous times during checkout at the automated kiosk, which seemed to be having problems.

Would leave a zero if I could, apparently not enough staff, and very rude. Have three customers waiting for help, while managers on the phone and ignoring everyone. And the only person helping is very rude.

Hire staff that actually know what they are doing. I have encountered so many rude, unprofessional employees at this store in particular it is a disgrace. The self checkout machines never work. You place a bag in the "bagging area" and scan the item,place in bag and it keeps saying "place item in bag." Over and over it went today. No one came to help. No one acknowledged that I was waiting. Finally left that station and went to the next one figuring it would void itself out. Because I was buying cough medicine a staff member had to come assist and put in my birthday. The lady who had finally come to a register called three times for a man (can't even say gentleman b/c he was NOT) before he finally came over. Was rude. Didn't say hello. Didn't look me in the eye or apologize for the wait. This store is ALWAYS dirty. Unorganized. Staff is terrible. CVS, my advice is get your act together. The poorest customer service in Mt. Pleasant.