Hot Topic

Always have such a cool selection of graphic tees!

Just went there with my husband for the first time. I got an apple walnut salad and my husband got Philly steak and cheese Panini. Someone using utensils that they must’ve used to do a Cesar salad or cut the added chicken or something because the whole salad gave me an aftertaste of fish or anchovies eating it, Too bad it looked good. Still can’t get the taste out of my mouth. My husband liked his sandwich.

411 Westfarms Mall /Space C 122. Farmington,Ct : Jan 22,25 @ 12:31 pm EMILY- 272592 DIEGO- 291837 Yesterday my daughter and I went to the mall for HOP TOPIC. So first, LOVE Hot Topics clearance: buy two get two free & 30% off, etc. etc. So of course we took advantage of the buy two get two free , as we approach the cash register, Emily was attentive and very kind as she started to service us . During this transaction. My daughter and I started discussing her "gaming/ streaming" stuff that personally I have no idea what she does. It’s over my head as the old lady that I am. Anyways, my daughter mentioned a character and seemed disappointed that she couldn’t find. Emily to the rescue, chimed in and stated that they do indeed have this character in a T-shirt. My daughter perked up like she had just won the lottery , so thrilled that Emily showed her this item. Emily and Diego chatted my daughter regarding her gaming and streaming gig on TWITCH. All three were basically talking foreign to me, but my daughter, who is normally an introvert showed the social skills of an ‘MC’ for a show. Anyways, I inquired about honoring military ID and Emily and Diego spoke up singularly with an "absolutely"! The minimal transaction that we experienced with Emily and Diego may seem moot to others as where they both were "just doing their job". In this case, that is not true, Emily proceeded to tell me that on every item, a military discount was entered. (which I love because I’m a total "frugal Franny") and the interaction we all experienced was the upmost joyful experience..( Emily displayed knowledge of the inventory in the store, which ended up as an additional item that we purchased. The kindness and respect she showed my daughter and I was an action that one doesn’t normally see in young adults( i’m referring to employees that disrespect their elders with a short, sharp tongue or that general eye roll and /or minimal interaction with a customer) . I know I’m babbling on, but I just wanted to commend these two employees (Emily and Diego) for doing a wonderful job of making MALL shopping a pleasant experience. They both get 10/10 from us. Ty, Robin and Hayden Utley

I took my daughter to this store, and she was very happy. The customer service is amazing. The cashier was so sweet and helpful ☺️

My son is a new Hot Topic fan! The associate asked me if i needed any help to let her know so I asked the associate for assistance once I found what I wanted. She quickly found the size and the shirts one after the other! Couldn't be happier with her assistance and my 1st visit in store! They had everything I asked for which made things that much better!!

Hot Topic had a decent selection of gifts that my brothers appreciated. The associate was notably helpful in guiding my choices. However, the store was quite disorganized even early in the day, which detracted from the shopping experience. The associate also held up the line by engaging in an extended conversation with another customer. Overall, a mixed bag. Three stars.

Very nice staff. The store was clean and organized. The only reason I removed one star was there was a lot non clearance singular unmarked items in the clearance that did not belong there. It was clear they were the last few of their design in each instance. I was disappointed three times in finding items were not actually on sale despite being in clearance. Other than this a solid location. It's a typical hot topic.