University of New Mexico

UNM’s check-in process is unnecessarily inefficient and actively works against patients, and staff appear just as frustrated by it as patients are. Patients are not clearly instructed how early to arrive for appointments. At my first visit, I checked in 20 minutes early, only to arrive 15 minutes late to my appointment — entirely due to UNM’s own process. The delay came from waiting in line to check in, repeatedly signing the same paperwork, and then having to walk several minutes to a different building after check-in. To make matters worse, there is a second check-in at the actual doctor’s office, which consists solely of informing staff that you’ve arrived. This adds another redundant step with no apparent benefit. On two separate visits, reception staff at different clinics openly discussed how frustrating it was that they are not notified when patients are delayed coming from the main hospital check-in. In other words, patients arrive late through no fault of their own, clinics aren’t informed, and both sides are left frustrated — a clear coordination failure. Patients are also routinely required to re-sign multiple consent forms at every visit (HIPAA acknowledgment, communication consent, permission to be seen), even when these were signed recently within the same system. I was incorrectly told this repetition is "required by law." It is not. This appears to be a system or workflow failure being passed off to patients as a legal necessity. The cumulative effect is predictable: long lines, delayed appointments, unnecessary stress, and breakdowns in communication — especially harmful for patients dealing with medical or mental health issues. You can arrive early, follow instructions, and still be late through no fault of your own. This is not a front-desk staff problem. It is a leadership and systems problem. Until UNM streamlines check-in, integrates records properly, and improves interoffice communication, patients and staff alike will continue to pay the price for institutional inefficiency.

Working on getting a kidney transplant. Everyone on the transplant team is great. Friendly, courteous, and on the ball. Making all the hoops easy to jump thru.

I needed a break from the hospital one evening.. so I decided to take a walk on campus ad found this gem. Duck Pond, but really the whole campus is beautifully landscaped. You're in an oasis far from reality at times here. Perfect medicine

This is a nice large clean campus. The only bad thing is probably the bicycle theft. Even if you use ulock, there's high chance that it might get stolen. Duck pond is one the best places to chill. Architecture building library has the best view of Sandia mountains from campus. If you love to watch full moon, Johnson field is a good place!

Apparently Everyone's Not A LOBO. I am an UNM Alumni. I went to visit the area a while ago. Was walking through the SUB and went to use the restroom. From there Security had tried to grab me. They had no reason to try to unlawfully detain me. It was an embarrassing moment for myself and the people I was with. They targeted me and later when I asked what their reason was they claimed it was "None of my business". I wrote a letter to the Dean in detail about the absurdness of the incident. How low the University has become to their graduates. I hope I'm just the example.

My family and I have had Dr's here several years now and they are the best in they're field..UNM has some of the best teaching courses around so they basically got it all and if your ever not happy with something the directors of UNM will help you out

I had a wonderful visit, the staff were very professional and compassionate. My provider made my pain go away and was above and beyond professional and compassionate. Thank you so very much!!!