Ulta Beauty

Like others I would post a zero if I could, I just left there, I knew they had what I needed (I had looked online) but I couldn't find what I needed. I know I looked confused and passed 7 employees in various groupings just talking and talking. No one acknowledged me. I went up to the cashier and asked her, she said she didn't know, then asked the other cashier. The other cashier, in a pink jacket, actually took me to the item and when I asked if she was the manager (very professional looking) she said no, and pointed out who the manager was. (One of the people who was talking I had passed at least twice). I didn't buy the item. I have decided not to ever shop there again. Attached is a little sign I am still trying to figure out.

I was in town and ran out of my concealer. I walked around for 30min. looking for the brand I needed. Not one associate came to see if I needed help. Obviously I did, wandering around in the same section for 30min. I ended up color matching another brand on my own. The associate, Jasmine, didn’t even make eye contact. I had to ask if they carried the brand I was looking for. I still bought a few small items, but would hand left empty handed was I not completely out of my concealer. This store is sorely lacking in the customer service area. I definitely won’t be back when in town on business.

How do you do zero stars? I purchased $180 worth of LaRoche-Posay in the Amarillo store. There was a sign on the counter with the skin care which stated FREE GIFT with purchase of $75. The front counter girl said it was not her place to pull the sign when they ran out of the free gift. I talked to the lady under the store manager and she said they send a limited number of free gifts. She was sorry but can't do anything. I hope the sign is down. I do feel they should have substituted a comparable item when I spent over the required amount.

I purchased a Shark Flex Fusion from Ulta in January and it stopped working. Ulta would not replace the item. They told me their return policy is only for 30 days. I will never purchase an expensive item from Ulta again. I would recommend buying this product from another retailer or directly from Shark.

Outstanding product selection. The staff is always courteous and the service is fast. Well run store, highly recommend.

Request that Ulta Beauty Corporate review the operations of this store. Cost data cannot be the only factor that should be reviewed in the operation of this franchise location. This data is misleading due to being in Amarillo and the nearest second location is in Ulta is in Lubbock. The appearance of the store is lacking and feels unsanitary. I have been in this store a few times with my spouse and every time it feels that they never finished stocking items from the last time I was there shopping. Every box is abandoned by employees as you watch them having conversations in the middle of the store. I am all for the improvement of employee morale through positive conservation, however, can this be accomplished while products are being stocked? These packages in the middle of the floor and bottom drawers open only create trip hazards for customers. Improvement in the cleanliness of the tester/sample products is needed with great haste. There are more than enough employees in this establishment to be assigned to one area and have responsibility for that area to clean and organize. Walkarounds and management follow-up on the cleanliness of the samples and the general appearance of these areas needs to be accomplished. Your prices are outrageous why aren't your standards? I have one idea as to why your standards are low; your sales numbers are high so management must think that the customers love coming and nothing needs to change. I think this is a misguided approach and customers only come here because it's the only location... If you are reading this review and you have tried some of the samples can you relate to the unsanitary conditions that may be present? Salon area: Cell phone usage in the back of the solan area needs to be managed. If you ever have to use the restroom after waiting in checkout for an hour, I'll get to check out later in this review, then you might be blessed with learning someone's family history. The doors are thin I can hear them can they hear me? Scary thought... Also, why isn't their anybody getting there hair cut, dyed, etc... Is the management of this store hurting this side of the business as well? Makes you wonder... Checking out, oh my, bring a lunch or snack and you might not starve before you get done. Four registers with only two active and 20 customers in line. While the remainder of the staff is talking in the middle of the store, not stocking or being productive. Then a manager comes and gets on a register walking past the hoard of employees without saying a word... Don't be scared of your employees and have some managerial courage. In conclusion, Amarillo deserves better from you as a corporation. I really hope, other than Yelpers, Ulta reads this review and takes action. Senior management, Corporate, or the owner should go in unannounced on an afternoon to see for yourself.

Ashley in the fantastic pink jacket helped me find everything I was looking for and was so nice 🙂 Thank you!