Ulta Beauty

Unhappy with my experience at the salon. I booked with an Elite stylist and apparently I picked the signature haircut which comes with the deep conditioning. I didn't remember what I booked, but the stylist had her assistant wash my hair. The assistant asked did I book the one with the deep condition, but I didn't think I did (I found out at the end I did and I paid for it because I dislike having to go back and forth with anyone). The elite stylist cut my hair really quickly and just sent me to her assistant to dry and style my hair again. Overall I picked the elite stylist because I wanted her to do my hair, but her assistant did pretty much everything except the cut. Right after the cut the assistant styled so the main stylist I booked didn't even check the cut. I asked for some beach waves and the assistant did a good job, my tip was for her. At the end the elite stylist did more cutting, but with curls she was just winging it. I ended up washing and straightening my hair and it's soo choppy and uneven. For a hundred bucks I am very disappointed and I'd never come back. I think the elite stylist overbooks and can't keep up with her work. I kept hearing her say how many clients she had and that didn't make the experience feel like it was worth it being so rushed. I need to go find someone else to fix the uneven edges. I think it's unacceptable work by her and she needs to stop overbooking because the quality is not there. Everyone else at the store is friendly, this is just for the salon.

There was no assistance till 1 hr of browsing and I told them I want swatches of Clinique products, they said they can help if I wait for 1/2 an hour more but nobody came for help. I purchased argan oil and again asked if I can get someone to help me picking the right shade for my skin tone. They called up someone on phone and asked to wait at the counter for 5 mins. I waited long enough to feel bad and then I left as it was getting late. Wish the service staff was better I would have brought more stuff. Lots of testers to try out stuff and clean store.

We went there to get my granddaughter's ears pierced. The store is very well organized and we had a great experience..

I love this location! The staff is knowledgeable and friendly! One of makeup artists helped me look for new eyeshadow brushes and helped me put a look together. I cant remember his name( it starts with a Y) I would give this 10000 Stars! Best location ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I needed a shower cap and got one, although the shower cap made by Drybar was on the expensive side in my opinion ($16 + tax if I remember correctly). After my brother and I walked around the store to find the shower caps to no avail, we ended up asking an employee where they were, and I apologized because she was technically off the clock. She kindly helped us anyway! The employee showed us the only shower cap she knew they had, and my brother grabbed it for me with no hesitation. He ended up getting one other thing before we checked out. It didn't take very long to get through the short line. The cashier gave us a free gift as a perk for the purchase, and mentioned that Drybar was having an event there the next day where I could get my hair done for free! I signed up, but only after talking to a Drybar representative about their experience with African American hair. She said the Drybar products worked with all hair types. Well, I ended up canceling the appointment because although the products may work with all hair types, not all hands are gifted with African American hair and I didn't want to walk out of the appointment upset. Better safe than sorry! I still use the shower cap regularly, so there's that 🙂

Elizabeth the reason for this 5 ratings. I visited the store today and also last week, all I can say she was so amazing. She helped me at the register and I watched her how she dealt with the previous customer it was over the top, it’s like beyond her work duties. She was quite engaging, emphatic and natural salesperson, it’s like talking to a long time friend who sincerely care about my needs. Hoping there will be more like her in everywhere.

Terrible customer service, they don’t have signs of where the line to pay begins, I waited behind a customer and the cashier send me to the end of the line after 5 minutes of waiting, even tho I was there before anyone else, she could’ve told me before and save me all that wait, this happened today November 14, 2025 at 5:00 Pm