SEPHORA at Kohl's

I wandered in and asked Jan for some assistance choosing a product, as I had no idea where to start. She was very intentional, genuine and patient as she showed me all of my options, shade-matched me in multiple products and answered my questions. Throughout this entire exchange, there were multiple other patrons around with questions and needs -- she helped everyone flawlessly and respectfully and I was impressed by the way she single handedly time-managed and facilitated multiple different interactions, making everyone feel seen / important.

Aloha; this location is smaller but according to my daughter had everything she was looking for. It's super neat and clean here. Plenty of parking and the staff is really kind and knowledgeable.

I love this Sephora location so much! Jannifer has matched me with foundation and concealer and is always so kind and attentive! The store has a great atmosphere with all the workers asking if you need help and recommending products that are actually good and not just trending

Couple weeks ago, I was returning a men’s fragrance and ran into some tech issues with their software saying I couldn’t return it, even though I had purchased it a few days before. Paige was fantastic help and good conversation during the process, kept it lighthearted while getting the right answer people to fix the issue. Stores could use more people like her. Whatever she’s making, she deserves more.

Not impressed. This Sephora location inside Kohl's does not have enough staff. It looks like two people at a time the most. Also, not enough training as far as knowledge of the products they sell, and lack of interest when it comes to interacting with customers who need some help. Maybe that is why the store is empty most of the time. Sad!

Two bad things 1. Return policy is not as Sephora. Cannot return items with just rewards or phone number you have to have physical receipt or card. In my situation I payed with a gift card and got cash as difference so no receipt and couldn’t get a refund or exchange and I didn’t have the gift card so couldn’t get looked up that way. Only thing that appeared was a "repurchase your loves" in account and u could see the items I purchased there. UPC of item itself didn’t help. called Sephora (bc they have such amazing policies and procedures and usually great customer service) and they sent me over to kohls customer service 2. 4th visit, I loveeee Sephora and spend a lot of time and money there so waited to write this review as they’re fairly new. Bad customer service, went in there for Sephora sales event and older lady was rude, other employee was not helping bc she was talking to other kohls employees and messing around with the handicapped chairs. You can’t use your phone number to look up rewards account and cashiers won’t bother helping you just mad everytime you attempt another email. Very sad as they’re the only Sephora in town that stays open late but don’t waste your time. Solo Sephora stores are worth it

What a disappointment. I got my daughter a gift card to Sephora for her birthday and we took it into this Sephora location. She was super excited to spend it. She had planned it all out. We spent an hour finding what she planned to buy. When we went to checkout, I was told that her gift card was no good here. I’d have to take it to another location. Why? Because it is located inside a Kohls.