Panera Bread

Man this place has gone downhill. I love the classic bacon turkey bravo...but they often dont put enough of the sauce on if any...seems like employee laziness. Sometimes they dont have the tomato basil bread so they just substitute what they want. Today they did have the bread but it was hard on the outside? What is this russia 1942? Where is the sauce? Save your money and taste buds east somewhere else.

I will start with the employees were wonderful. I was greeted with a smile my order was taken, and there’s where everything went wrong. They were very busy no manager insight. And they have this system track your order on the computer. When you do and you question it, they tell you it means nothing. It’s just the way the computer looks but what it tells you is we received your order. We’re working on your order. We’re checking on your order and your order is ready people who came in after me and I watched them place their order at the counter they weren’t picking up something they previously ordered Their order went to the kitchen. It said we got your order and then we’re prepping your order and then their order came up. Mine sat there 22 minutes. I finally said I’ve had enough and I wanted to cancel my order they had to go in the back and get the manager Who was blatantly annoyed. She was not verbally rude however her attitude said that I was annoying her and that it was not their problem but mine I love the food at Panera, but I will not go back as for the next things that I will check take out and etc.. I never got that far. I canceled the order. I got a refund and I left. I was told to keep the cinnamon roll and the complementary birthday pastry that were already in my sack. I did offer them back when she refunded my check. She annoyed, waved me off, and went back to the back. She already commented that her staff was overworked over here in the kitchen that you had three people, but she did not stop to help them. I’ve run a restaurant before her job was right there to take care of those orders to help that overworked kitchen staff there should be nobody collecting unemployment or welfare with all the understaffing that I have seen in the last three days while I have been out

Don’t get me wrong. I love the food. I love the atmosphere but when you find a hair or three in your sandwich after you’re almost done eating the sandwich, kind of makes it not worth it. But the manager, she gave us a refund and gave us a pastry. She was very nice.

I took a to go order for dinner so I can’t speak for the atmosphere and ambience. However, the Cashier was very friendly and accommodating. The service was very quick I got my order in 3 minutes! I ordered the 2 option - got half a bowl of Mediterranean chicken and half a classic cheese sandwich with a French baguette. Everything tasted warm and fresh! The only comment I have is the Greek yogurt and hummus on the side in the bowl is minuscule amount, and definitely needs more of it compared to the white rice.

The first issue this week happened when I placed a Rapid Pick-Up order that was supposed to be ready at 6:00 p.m. but wasn’t actually ready until 7:30 p.m.—a full hour and a half later. The next morning, I placed another Rapid Pick-Up order. My order showed it was ready on the rapid shelf, but it wasn’t there. I ended up having to wait in line, which defeats the entire purpose of using Rapid Pick-Up. During this visit, a staff member also made a very concerning comment to a customer, saying she was "just wanting to die every day." I reached out to management afterward to recommend a well-being check on employees, because that kind of statement signals a deeper issue that shouldn’t be ignored. Most recently, I went back again and picked up an order off the Rapid Pick-Up shelf. The bread bowl for the onion soup was missing. When I asked at the counter, the employee insisted it had been packed and essentially implied we were lying. She even asked if she could search our Rapid Pick-Up bag. She then unpacked all of our food for five people across the counter, only to find the bread bowl had never been included. When I got home, I realized the bread bowl wasn’t even prepped for soup (the center wasn’t cut out) and the onion soup itself was the wrong size. Needless to say, this Panera location needs a lot of work—both in customer service and in making sure employees have the support they clearly need.

The cashier Sara really went out of her way to make me feel so welcome! I love the work environment you guys have!

I don’t know if I’ve ever posted a bad review; but this place warrants one so here it goes. My first review. 😕 I’ve never had such a terrible Panera experience and am regretting not going to McAlisters Deli down the street. I ordered the chipotle chicken avocado sandwich; first two bites were plain bread. Not ideal; but I like focaccia bread so I ate it. After opening up the sandwich I saw one lump of what looked like canned chicken. I tried to spread it out, but it didn’t work. Put the sandwich back together and took a bite. Chicken was just a lump of cold gristle. So gross. As you can see, it ended up on my plate. And yes, that’s the entirety of the chicken on half the sandwich. Opened the second half, one lump of chicken at the front, and an avacado lump at the back. So it’s definitely not chicken and avocado it’s more like chicken OR avocado. Then, my daughter opened her sandwich. It was supposed to be a turkey and avocado BLT. One lump of chicken and it felt as if it had been pulled from the freezer minutes before. And it’s worth noting that her turkey sandwich was the same meat as my chicken sandwich - only colder. So someone didn’t get what they ordered (in more ways than one). Basically, this is the WORST Panera I’ve ever eaten at in a all my travels. Do yourself a favor and go somewhere else.