Elaia Spa

I frequent spas often, going at least 2x a month and I’m so pleased with my stop here! I got a body scrub and massage, the room was beautiful and my massage therapist was so friendly and kind. I appreciate the cozy lounge with snacks, blankets and other amenities that really help you relax and spend hours here. The hotel and spa do share the lap pool and hot tub so I unfortunately didn’t enjoy that as much. The hotel tub was far from hot and the children staying in the hotel who were visiting the pool made it a bit harder to relax in there. I would come earlier in the day on a weekday to really enjoy those parts but a day pass would be worth it for the steam room and sauna access (my fav parts!). I’ll definitely be back on a future Seattle trip and days later I’m still feeling great from my massage! Thanks for making my birthday special.

This spa was amazing! Not only Siddie help with my stiff back to feel calm and relax! But also Faith the receptionist was very helpful showing me around to find the lounge, pool and hot tub.

I had a deep tissue massage at Elaia Spa and unfortunately the experience did not meet my expectations. The massage consisted almost entirely of sustained elbow pressure, with very minimal strokes and little to no focused work on the areas I specifically requested. It felt incomplete and lacked the precision and technique I would expect from a professional deep tissue massage. At checkout, I was not asked about my experience which felt unprofessional. The spa amenities were also underwhelming. The hot tub is shared with the entire hotel, and there isn’t a proper changing area with a chair or space to comfortably organize belongings, which detracts from the overall spa experience. While the location is nice, the massage quality, service flow, and amenities did not justify the experience for me. I hope this feedback helps set clearer expectations and encourages improvements.

I visited primarily for the spa facilities, so I opted for the day pass. I decided against the other services because they were pretty overpriced. The spa included a pool, jacuzzi, steam room, and sauna. At $50 for a day pass, it wasn’t too bad, but when I arrived, they were out of robes, which was pretty disappointing. I ended up staying just two hours, it didn’t feel like it was worth much more time. After a while, there’s only so much you can do with swimming and steam rooms. I got a little bored. On a positive note, the receptionists were super friendly and provided excellent service.

I loved the facial that I had here last week. Isabel did such a wonderful job and provided an amazing face and neck massage with it. And getting to use the spa facilities before and after the facial made for a truly relaxing morning. Looking forward to going back!

I booked massage on 30th of December with Elaia spa. That comes with complementary use of pool and steam room. I came early to enjoy pool. My massage appointment was at 4-45 PM and I came 2-20 PM. The locker rooms were very clean but locker was very small and my winter jacket and backpack hardly fit. Also, not enough chairs to change. Many people have to take their clothes and have to step out to dress up standing. Pool was very crowded and there were 4 different couples with 2 kids each. It was nightmare because even jumping/diving is not allowed this kids made a disneyland there. I was only one adult by myself and felt like squeezing myself in the pool and kids would throw their toys around me and splashing so close to my face even I swam in my own lap. Their parents were sitting on the phone and didn't care. Didn't see any member staff making them a notice not to jump/dive. Then FIRE ALARM went on. I was swimming and everybody start leaving pool area. I got out of the pool went all the way to my locker and grab my stuff and went to corridor when spa person told me to go back and dress up. I end up dressing being fully wet, almost broke my nails and amount of stress I got. I came downstairs last. At this point I could simply leave home and not wait. But I decided to wait. In 15 min they let everybody in but nobody apologized or explained what happened. Then I had excellent massage with Sarah! I really enjoyed it as well as relaxation area. At the checkout I ask what happened and told that I was extremely overwhelmed dressing in rush, almost broke my nails. And then when they let us in back in spa area I was putting wet swimsuit again. Ewwww. Unpleasant. And said that I could leave home when I was in lobby but decided to wait. I was hoping for some sort of reimbursement or discount because when I had chance I could leave. But I decided to stay and be responsible for massage appointment I had. No appreciation. But I was very stressed by this incident. Check out person explained pipe bursted outside but I didn't see any regret of inconvenience and stress it caused me. I live in downtown so I was hoping to make this my monthly spa retreat but I just got disappointed how unprofessionally situation was handled. I end up asking at the check out.

I booked a 60-minute massage today and unfortunately, my experience was very disappointing. The massage table warmers were broken and the AC was on, which left me freezing the entire time. Because of this, I was unable to relax or enjoy the massage. The masseuse herself was good and did apologize for the situation, but I was surprised that the spa still serviced clients on a table they already knew was not working properly. That should have been addressed before allowing anyone to book. What should have been a relaxing session was instead stressful, as I spent the whole time worried about being cold. My experience was ruined, and while they offered a 20% discount, I personally felt that was not an acceptable resolution given the circumstances. I truly hope management takes steps to ensure this doesn’t happen to future clients, because relaxation and comfort should be the bare minimum at a spa.