Equinox San Ramon

I really like the facility— all the gym equipment is well maintained and in good condition. While management does a great job upholding their responsibilities, I believe members should also take responsibility in helping maintain the facility. It would be great if the seated leg curl machine could be replaced

If you’re thinking about joining Equinox San Ramon, you really need to talk to Maryam. I can’t recommend her highly enough. I’ve been a member at multiple Equinox locations (Woodland Hills, Encino, Beverly Hills, Westwood, Club SF, Pine Street, San Mateo) and even had an Orangetheory membership, and I can say with total confidence that Maryam is a gem. She’s the most caring, attentive rep I’ve ever had. Let me share a personal moment that shows just how much she stands out. I once left my engagement and wedding rings in the gym shower. Initially, they couldn’t be found, and I was panicking. I went straight to Maryam, and she immediately calmed me down, got me water, and assured me we’d figure it out. Another team member, Hailey, had seen my ring, and together they made sure it was found and returned to me. That personal care turned a very emotional moment into a positive one. Maryam also went out of her way to stack every discount when I re-signed after maternity leave (Amex Platinum perks, referral bonuses, holiday promos), and she resolved an old leave issue, never missing a single message from me. She always checks in whenever I’m in the club, asks how I’m doing, and invites me to stop by her office just to say hello. The entire staff is fantastic. Kyle, the general manager, is incredibly kind—he’s a first-time dad, and when I signed up, he played with my son and had him giggling the whole time. Everyone, including Hailey and Kyle, is wonderful. Maryam, in particular, has been extraordinary, and the whole team makes this club a special place.

EDIT: I tried to cancel my membership and they asked me to submit proof of relocation or a doctors note. I cannot just cancel. Total invasion of privacy. I specifically asked the rep who signed me up first day how easy it would be to cancel and they said "oh it’s very easy". Do yourself a favor and avoid this scam. —— Bath towels smell and aren't usually clean. Men's restroom has a lot to improve. Parking isn't always easy.

Here is a summary of my experience this morning: I arrived for my scheduled appointment, checked in at the desk, and was told the wait would only be about 10 minutes. Unfortunately, I was left waiting in the lobby for over 20 minutes without any update or communication from the staff. I was disappointed that no one provided an update on the status of my tour, especially since three staff members appeared to be at the front desk with little to no pressing tasks.

Called to set up a tour and a workout today so I can decide if joining this gym is worth the monthly cost. Manager over the phone was not friendly, wouldn’t let me workout the same day I tour saying I’d have to come back another day, immediately offered other gym options as if I’m not worthy of their gym while simultaneously belittling the other gyms nearby. Unprofessional, rude, and incredibly off putting to be considered a "high class" gym. I’ll be looking elsewhere!

The gym is nice but not for the price.

Best equinox I’ve ever been to. Huge 3-floor gym! Check out the Starbucks nearby. Also huge!