Spa West

Overall it was an okay experience for me. I went in for a signature gel mani and pedi and may have expected way more than what my recent experience was. For my mani, It was very basic like, trim my nails, my cuticles, filing etc. not even soaking my hands in water first, no hot towel, not scrub, no lotion or massage at the end of my mani, like I’m used to everywhere I’ve gone. I wasn’t even offered a drink until I was in the middle of my pedi, I may have expected more I guess, but I think for what I pay these days for any services like this, it should be part of feeling pampered that’s why I do it as often as I could. But in this case I would totally be more choosy and read more reviews.

Best massage ever. Bianca is an excellent wellness provider who was very thoughtful and attentive to my needs. I left feeling like a million bucks and will definitely be requesting her for my future appointments!

Arie is the best, she always makes sure I’m comfortable. Her facials are relaxing and beneficial. Arie maintains her professionalism while being knowledgeable about products and services she provides. Spa West I find to be by far the best Spa I’ve been to. Great job to all the staff and thank you for the experience.

Don't let the parking lot fool you! The place is amazing with amazing girls! We had a couples spa day. 4 of us total from out of town wanted to hang out together and have a relaxing day. Spa West did that for us! We had our own private lounge that included snacks and mimosas. There were showers, lockers and a sauna in our lounge. We all had massages and facials. In between our services, we met in our room, had a drink and a laugh and went to the next service. Courtney did my facial and it was one of the best facials I have ever had! Megan is a great massage therapist. She made me feel very welcome and relaxed. It was such a great experience for all four of us! Would definitely recommend to anyone !

I threw a party here for a total of 5 people. I go to spas pretty regularly. Here are my thoughts. Pros-Massages and facials were good. Drink and food selection were nice and plentiful. All the therapists/techs we had were great. The 90 minute services option was good value. Cons-I waited well over an hour for my first service. There were only 4 therapists to cover the "party". It lead to me waiting over a hour and sitting by myself for 30min prior to me going to the front to see what was going on. I had multiple calls with the facility prior to our arrival and during none of the calls was it indicated that the people in our party would have extended wait times. When I asked about my wait time, Cheyanne responded very rudely. Telling me "this has never been an issue before!" This definitely dampened the experience. I did indicate on the phone that the person we were celebrating wanted us to have time together, the place could have corrected me then and set an appropriate expectation. The express pedicure is not a good value for your money. The tech was very nice, however. They could not check us out in 1 transaction. It took an extra 30 minutes for me to check out. There was an added 20% gratuity to each of our visits that we were charged for prior to receiving any services. While I respect that people should tip for services like these, that should depend on the quality of service we receive. Tipping prior leads to lacking service. l will not be back to this location. I gave a 3 star rating simply for the therapy staff. The place was very unorganized.

My partner and I always stop by here to get a couples massage when we stay at Reno. It's a beautiful facility with great amenities. This is the third time we had massages here and this time they were okay but the first two times they were way better. It just depends on the massage therapist that you get. Staff is super sweet and attentive and even after an overcharge they were quick to fix it. Definitely recommend and will be coming back!

We were greeted gracefully, filled out paper work. Had a great aromatherapy massage. Given some cheese and grapes crackers and lemon water. Super great bday surprise.