Hand & Stone Massage and Facial Spa

just beware that if you go to hand stone and buy a certificate, please make sure it's in your profile. I was told several times it was in my profile and then when I went to pay, it wasn't there. I was told I could use my Daughter's service that she had on her profile which I didn't know she had. It took me a while to find the code of the email my daughter sent me for my Mother's Day gift to pay for my facial after I was told previously it was in my profile. The ladies at the desk were no help at all and gave me wrong information. I convinced my daughter to use her service in Pittsburgh. She did and when she went to pay there was no service in there at all. So either the computer system there stinks, or people At the front desk need better training. What a hassle. It was not a relaxing experience. The facial was fine, but definitely not worth $140.

Unfortunately, some of the estheticians charge you for services you either did not ask for or ones they originally told you were free. Do not have a way of handling matters in a mature, professional sense. Cancelled my membership due to these experiences.

Iwas going to this place for 3 years ago lwent for another app they told me theyplace close because covid n went l call back one lady that answer phone told ur not allowed here no explanation very nasty. They told me some kind of bullshii .That l disrespect one of the. Workers l always to we kindness .

My daughter had an absolutely amazing teen facial experience. This was her first spa experience, and Jean took such good care of her! Her visit was very personalized and she raved about it for hours after. Highly recommend, especially for parents of teen girls who want a little pampering and a boost of confidence.

I was in the area for a long weekend and was fortunate to find a free time slot on a Saturday afternoon. Stephanie did my facial and a foot scrub and she was amazing. I enjoyed my session and was so relaxed by the end. Highly recommend!

I recently had my first facial with Jean and it was wonderful. Jean made me feel so comfortable from beginning to end. She made sure I was feeling relaxed and enjoying my facial. The front desk was so kind and very welcoming. I will definitely be back! Thank you Jean and Hand and Stone!

I got a Maternity massage through them and they called me two days before my massage appointment and told me I can use the gift card promo so they charged me $79 that day then on the day of my massage they charged me $144 for full price + I asked the manager why is that then she said "aww sorry I will refund you back $50" then I had to tell her again that you already charged my charged my card $79 then $144 you need to give me $129 back! She said that I will have the full $129 back! So we will see, i wasn’t really mad about the money taken but about the fact that they tried to scam me thinking I’m stupid! I will never go back there again , thank you for stressing me out while I was 28 weeks pregnant, please don’t leave your debit or credit cards in their system , you will be over charged .