Austin Springs Spa & Salon

I am a regular at Austin Springs and always enjoy my visits. Always very clean and professional. Today I may or may not have proposed marriage to my nail technician. THE BEST pedicure I have ever had. She was amazing, all I could think about during the pedicure is how much I didn’t want it to end. If you want a beautiful finished product and feel amazing during…ask for Tonya. She is officially my new favorite tech! EDIT TO REVIEW: I just had my second manicure with Felicia. She is so professional and can slay a natural nail look! They look amazing! I so relaxed during and after. Hands down best manicurist in Johnson City. You all will not be disappointed if you get either of these ladies!

I received a Swedish massage by Matt. Not that I go that often, but I have always had issues in my neck and shoulder. He was the first person to actually release that pain. I very much appreciate Matt and his services. Thank you.

The atmosphere and comfort of the spa were excellent—very relaxing and well-maintained. The staff was friendly and did a great job explaining the available services, which I appreciated. However, the massage experience was disappointing. The therapist informed me upfront that she might not be able to provide a deep tissue massage due to an injury, which I respected. Unfortunately, the massage that followed didn’t feel even like a light massage—it lacked pressure and effectiveness. For the premium price charged, I expected a higher quality service. I understand that injuries happen, but if a therapist is unable to perform a core service, it should be addressed in the booking process or reflected in the pricing.

**Disappointing Experience** I scheduled a massage for a Friday and specifically requested a female therapist. Upon arrival, a male therapist approached me, and I let him know I had booked with Audrey. He left and later returned to inform me that the schedule had been changed. I explained that I would not be comfortable with this arrangement. The therapist was professional and apologized, even though the mix-up wasn’t his fault. Unfortunately, the management and front desk staff did nothing to acknowledge or rectify the situation. After sitting in a robe and waiting, I ultimately decided to leave. When I walked out, the front desk staff avoided eye contact, offering no explanation or effort to make things right. This was an uncomfortable and disappointing experience. I would not recommend this place based on their lack of communication and unwillingness to address concerns.

Did the princess package with Austin Springs and it was an amazing experience. The staff was exceptionally friendly and made her birthday so special!!! Will definitely return!!!!

All of the staff were friendly, professional, and helpful. Unfortunately, though, the massage I received didn’t help my pain or level of relaxation at all. I expected a high quality massage from a therapist trained at a reputable school. This therapist (Stephanie) caused me more pain and also talked during the session. The quality you receive depends on who you get.

Great experience with the couples massage 🙂 will have to make it back again someday soon!