Woodhouse Spa - Detroit

Everything about me and my sister’s experience was amazing! From the booking with Lynn, which was a wonderful time with lots of laughs to the excellent service we received with Eternity and Gale, it was a time to remember! The ambiance of the main room was gorgeous and set you in the mood of relaxation. The teas served were on point and the Valentines Day treats were the cherry on top of the cake. My Esthetician Xylina was remarkable and even put me to sleep! lol. Best facial I’ve ever had! Please give all of your workers raises! They all deserve nothing less than the best for giving us the best experience! I would highly recommend coming back to Woodhouse Spa in Detroit. You will not be disappointed.

Woodhouse Day Spa Downtown Detroit Unfortunately, this was not the Valentine’s Day experience we expected, and we will not be returning. We booked couples massages for Valentine’s Day at 12:30 PM, scheduled well in advance. My wife was dropped off at the door at 12:15 PM while I parked the car. She checked us in, and shortly after, we were both taken to change. When I was brought to the massage room, I immediately let the staff know this appointment was supposed to be a couples massage. I was told they checked and that it was not this was the first issue, especially since the appointment was clearly booked as a couples service. We had also booked 80-minute massages. About an hour into the session, the therapist stated she was finished. I looked at the clock in the room, which read 1:27 PM far short of the 80 minutes we paid for. I didn’t make a scene and chose to calmly address the issue at the front desk. At the desk, I explained what happened and was told we were late, which was simply not true. Even if that were the case, the service still did not come close to the 80 minutes scheduled. The front desk attendant told us twice that we were late and made us wait while she spoke with the manager. The entire interaction made my wife and me feel like we were a burden rather than valued guests—especially disappointing on Valentine’s Day. We expected accountability and professionalism, not excuses. Because of how this situation was handled, we will not be visiting this location again.

Wonderful experience! The spa is on the lower level, and it's nice and quiet and dark down there. Everything smelled so nice---from the essential oil diffusers throughout the spa to the robes. The waiting area was very nice--they had a little variety of snacks, water, and offered tea and wine. Unique was my massage therapist and did a great job. The table was nice and heated, and I loved the hot towels and peppermint oil Unique had. The staff were very friendly. Note: Make sure you scan the QR code at check out to get your parking validated. Also keep in mind a 20% gratuity is added automatically to your total. Definitely recommend! Plus, you're in a great location. I made sure to stop at The Lip Bar and Avalon Bakery after. 🙂

I had book the WH Signature: Calming retreat with a gift card that I had received for Christmas. While booking I was informed that I could not use a gift card for the deposit and needed to pay a separate $130 deposit. I arrived about 25 mins early as suggested in the confirmation materials. Was quickly shown where to wait and where to change and offered tea, which never came. I waited for quite some time and when my masseuse came to retrieve me she asked for my paperwork which I was told I didn’t need to complete by the lady at the front desk. My appointment started 15 mins late, which doesn’t sound like a lot but it is quite frustrating given the cost of the massage. It also ended early, the service was listed as 110 mins but was closer to 90 mins. In addition, the service did not include all the aspects listed on the description (scalp massage or foot scrub) and was more expensive when I went to check out despite booking less than a month ago. My masseuse was okay, and I enjoyed aspects of my time with her. She did a great job with larger muscle groups but didn’t attend to smaller tendons etc. I felt as though she lacked some finesse and polish that you would expect with cost of the service. A lot of stopping and starting, feeling a little jerky and disjoined, and not really checking in about pressure or experience. However the most frustrating aspect was upon check out, 20% is added to the bill without your agreement or discussion. Further, I had pay the difference in the listed price and the tip and could not use the difference of my deposit. For a $312 service, this is WAY over priced. Thankful that this was not entirely on my dime. For those looking for a better experience I recommend MetaPhysical wellness center in cork town.

I enjoyed both services. Xylina did an awesome job on my facial I added Gua Sha and it was Devine. I also did the meditative soak which was also awesome the only draw back is I don’t feel I got the whole 80 minutes and I also didn’t receive the aromatherapy bracelet that is supposed to come with it. I feel like this spa is priced slightly higher than others and it’s smaller. The women’s room only had one shower and one bathroom and one smaller room to change in. The robes were a one-size-fits-all and they didn’t offer basic necessities for free like other spas I’ve been to such as Q-tips hair ties combs brushes. It was a nice experience, but I’ll stick to my original go to spa

I rarely write reviews, but given this experience - I needed to. I received an $150 giftcard for my birthday from my girlfriends, which I thought was beyond generous. After looking at the website, I found that it was necessary for the price point of almost all services. I booked a 50 minute massage session and cupping for an additional $30, it totaled out to $155 when I selected confirm. When I arrived, I was notified that I was going to have $37 charged to my card on file with 0 explanation as to why (they add a 20% gratuity with no explanation of this anywhere online or in-person). I then received a rushed tour of the spa, and found myself confused about how to lock the lockers and found the locker room itself to be poorly designed and awkward, and couldn't get changed fast enough between arriving and leaving. I then entered the waiting room which had a nice ambience with a serve yourself display of snacks. For the price point, I was surprised that this was the case. I then was grabbed by my massage therapist who gave little to no direction on what I was to do (this was my first massage in ages), and as she left the room for an excess of what felt like 10+ minutes, I felt uncomfortable and unsure. When she returned and begun the massage, the massage table squeaked throughout the entirety.. not exactly the relaxing vibe one plans for. She stated "that concludes your massage" and left eagerly with no instruction on my next steps upon leaving. Upon returning to the desk, I stated that I never received my $30 cupping, they didn't apologize or offer to provide my service but said they would return $30 of my $37 gratuity that was automatically applied, which was somewhat appalling. However, joke was on me, because they still charged my card the full $37 despite the sub par costumer service. Save your money and go somewhere else.

I booked a massage for my boyfriend’s birthday along with a Deluxe Hydrafacial for myself at Woodhouse Spa. When we arrived, everything started off smoothly, we were greeted, taken to the changing rooms, and brought to the relaxation area. Unfortunately, that’s where the experience began to decline. A front desk staff member informed me that my scheduled aesthetician was having car trouble and would not be able to perform my Hydrafacial, but they had a backup aesthetician available for a different anti-aging facial. Before going into the dressing room, I specifically asked if we could still add a quick dermaplane and was reassured multiple times that this would not be a problem. Once the backup aesthetician took me back, she immediately informed me they were not equipped to offer dermaplaning at all, leaving me disappointed a second time and feeling misled. The service itself felt rushed and lacked communication; she applied several products without explaining what they were or what she was doing. I also got the impression that being added to her schedule last minute frustrated her. When checking out, I voiced that I did not appreciate being told conflicting information about the dermaplane. They did apply a discount and later offered 60% off my Hydrafacial for a future visit, which I appreciated, but by that point the trust was already broken. I was also given inconsistent explanations about why my original aesthetician was unavailable, which further added to my concern. Overall, the lack of transparency, communication, and consistency made what should have been a relaxing, special experience incredibly disappointing. Unfortunately, this experience has made us decide not to return. To add to this terrible experience I woke up with an incredibly itchy face.