The Spa at JW Chicago

Highly recommend the spa at the JW Marriott! From the moment we arrived, the experience was great. We were welcomed with plush white robes and comfortable black rubber sandals. After securely storing our belongings in lockers, we were guided to the serene lounge area to relax before our services. My partner and I booked the Couples Journey, which was the perfect indulgence. It began with a full-body scrub, followed by 25 minutes soaking in a luxurious infinity tub with lavender Epsom salts, and finished with a heavenly 60-minute massage. I had Javier as my therapist, and he was absolutely phenomenal, one of the best massages I've ever had. His technique and pressure were spot on. My partner had Elizabeth, who was also excellent and very sweet she made us feel so comfortable and thoroughly explained everything. After our treatment, we returned to the lounge where we were offered light snacks, tea, and water. Once refreshed, we each headed to the wet lounge, which features a sauna, steam rooms, and showers. I personally loved the steam room and spent most of my time there, although I did notice the sauna wasn't heating properly during our visit. The spa was overall very clean and well-maintained. However, I echo a few other reviewers in saying the bathroom could use a bit more attention. That said, it wouldn't deter me from returning we had a wonderful, relaxing day and will absolutely be back.

The Spa experience was over priced, basic and underwhelming for several reasons. Hospitality was lacking for one. We waited 10 minutes for valet who never came out to the car ( it was not busy). We had to walk inside and the valet personnel barely greeted us, instead he continued to organize his tickets while making us wait before asking "what can I do for you". We were rushed to get undressed, barely given a tour and the pool and hot tub area is extremely basic, outdated and the water fountain was dirty and rusted. The gym is small and nothing special. There was nothing spectacular about this experience. The couples massage was $700. For that price point you can have a much better experience, with more options, and a cleaner more updated facility with better hospitality somewhere else. The masseuse were nice and the receptionist but that’s about it.

DO NOT waste your money on this place. This spa is horrible. It is so run down and old. The sauna is not a sauna. It’s at 95 degrees. You’re better off sitting in a hot car with the heat on. It’s $50 to enter and the pool is the kind you would see at a motel in the middle of nowhere.

I would leave 0 if I could. They charged $50 for a spa that’s sauna was 109 degrees, I assumed it was broken but that is what they keep it at and claim it cannot go any warmer. Do not waste your money. There was no sympathy or acknowledgement about the sauna being the temperature it was. Do not even bother going

I loved my treatments and therapists! The spa was clean and relaxing. I enjoyed a massage and hammam and they were both wonderful. What I didn’t like is an auto 25 percent gratuity added. I’m an adult, I can choose what to tip.

Disclaimer: this review is about the JW Spa Gym and not about the spa services. I have been a member of this fine establishment for almost 2 years so I know a thing or two about this place. If you are a commuter downtown and looking for a convenient, super clean 5 star facility then you have come to the right place. Benefits: - the gym has both free weights and machines along with ample cardio equipment. - there is a yoga studio that also holds complimentary fitness classes. The schedule for the spa is emailed every weekend. - the indoor pool is small but almost always empty given this hotel caters mostly to the business types. - the bathroom is the spa bathroom so a lot cleaner than a regular gym with shaving amenities, hair spray, hot towels etc. - complimentary fruits( apples and bananas) as well as water bottles are provided. - you usually have a lot of room, peace and quiet during non peek hours. - you get your own personal locker with a code so can leave your stuff there. - you get a discount for Spa services as a member. - hot Sauna and steam rooms are included. Cons: - I could have potentially taken a star out given the gym can get pretty busy during peek hours (early morning, after 5 and during lunch times) because this facility is also used by hotel guests. This however, does not mean that the bathrooms would be full given the hotel guests don't tend to use those facilities. I'm paying $89 per month and received a discount on my initiation when I mentioned that I work across the street. This is truly a hidden "gym" with a great value in the heart of downtown Chicago.

Its such a Beautiful Spa...i enjoyed all of the amenities except the pool I didn't get to that and by the time I did there were a number of kids which was fine I went right back into the relaxation room. The front desk staff of the Spa were amazing and Patricia checked on us often to make sure we had everything we needed. The next time I return I will definitely book a service