Crunch Fitness - Broken Arrow

As a gym it is a nice place but I feel like they are pushy and deceptive. They pushed and pushed my daughter into joining and only after told her that there was an annual fee. She has some medical issues that have come up and tried to cancel a few days after joining and they want to charge her $145 to get out of the contract she was pushed into deceptively.

I’ve been attending Crunch Fitness in BA for a little over a year now. The gym is great, but would be better if they had SENSORY FRIENDLY HOURS. They have a tendency to blast music over the speakers to the point where I can hear it above my noise canceling headphones, which is not only obnoxious but makes it harder to lift because of the sensory overload. Overall, it’s still a nice gym and has plenty of equipment (they have lots of squat racks, cable machines, free weights, and a functional section).

⭐⭐⭐⭐⭐ Big fan of this gym and the new staff they’ve brought on. Chris goes above and beyond to make everyone feel not just welcome, but genuinely invited. The atmosphere is positive, the equipment is always clean, and everything is professional-grade. It’s clear they care about both the space and the people who train here. Highly recommend.

I’ve only been a member here for two months, and it’s been nothing but a headache. It took SIX different people just to get me signed up because nobody had a clue what they were doing. That should have told me everything I needed to know. Since then, they’ve been pulling random charges from my bank account like it’s a game. I’ve been charged seven times in two months when it should have only been three. When I signed up, I specifically asked for the $9.99 base plan, but Danielle went ahead and signed me up for the $26.99 plan without asking. That’s not a mistake, that’s straight-up shady. When I called today to try to get it fixed, Ashley couldn’t have cared less. She was rude, dismissive, and acted like I was the problem. No accountability, no effort to help, just pure attitude. I’m beyond frustrated and officially done with this gym. They clearly don’t care about their customers, their staff doesn’t know what they’re doing, and their billing is a complete mess. Don’t waste your time or your money here. Go somewhere that actually values its members.

Try Vasa where the staff is better and more kind. This is not my home gym, Vasa is but I was in the area so my wife game me our family login. I get they were trying to inform me of something but there was no need for all 5 of them to bombard me at the same time lol.

Well updating my review. Every time I come here, which is about 6 days a week, something new is broken. Spray tan machine is always broken, check in is broken today, the stereo was broken for weeks. Hydromassage bed 14 barely works on the lower back. One of the reasons I joined was because of the spray tan and the classes. It is also very close to where I live and is a 24 hour gym. I really like this gym and hope they can keep up with the repairs.

The gym is fine but when I went to cancel because of personal reasons. The premium had came out 5 days earlier and they said I had to give a 30-day notice so I thought that meant I'd pay that extra 5 days. No that means you have to pay another full month and they say I have membership privileges for another 55 days. I just wanted to cancel and be done with it. I don't know why you'd want someone coming to your gym. That's not happy with it.