Cupbop - Korean BBQ in a Cup

Disappointing. Only 2 employees working during dinner rush, lots of customers standing around waiting. My order took 20 minutes to prepare. Several tables were dirty. Loud heavy metal music playing was kind of odd, wouldn’t expect to hear Marilyn Manson and Metallica at this restaurant. Food was good once I got it.

Great atmosphere! The staff was super friendly and the food was made fresh as soon as we ordered.

The staff here were so amazing and friendly! They helped us know what new items were on the menu and gave recommendations of their favorite food items! We loved that everything was made fresh! Thank you!

Nice workers but downhill customer service. After not having any noodles ready (really, at cupbop???), the three bowls we ordered all were only half full and missing the vegetables.

This is a zero star rating. My husband went there with last night. They too over 30 min with 4 employees. And still the order was wrong. They were out of rice. There was no meat on the order. Gloves were an option. Hair was in the food and over the face of employee . None of them wanted to be there to do their job. Absolutely poor management

I really would give this location -2/5 stars if that was an option. Every time without a doubt (when ordering online through their website) it is NEVER the right order. The spice levels/proteins/ingredients are always so far off and completely wrong. They don't take the time to read the orders and pay attention. This has happened WAY too many times.

I would like to start by saying that this review is not about that employees we saw at 5:48 on Halloween night. They were extremely short staffed. The manager of this location should be ashamed. we were forced to use the kiosk and the kiosk limits you on what you can add to your food so you can't make it the way you like which is what makes this place so great. I feel bad for the employees who have not gotten a break from in store order and door dash orders. This is unacceptable I get having to wait on a holiday but this is cruel having only two employees work when there should be at least four so they can rotate and give each other breaks if there is an emergency they can't leave because they are just the two of them. one cooking and the other making all the orders this is so wrong. I would have quit on that spot. It's making feel bad that I even ordered food because I contributed to the chaos thinking this would be an easy solution so we can go trick or treat