Noodles and Company

Shame on this place. 4.00 dollars for 5 little pieces of chicken as add on. Noodle bowl is less then half full. Not worth the 12 dollars for each bowl. What a waste. No egg in noodles as described. I can't believe the owner allows this.

I paid $14 for tortellini cream chicken and add Parmesan chicken. I got home to eat my dinner after a long day of work and they forgot to put the chicken in my bowl. So I paid $14 for 8 pieces of tortellini and no protein. I am so upset I want to cry. Please refund me.

I’m really disappointed with my experiences at this Noodles & Company. I order from here often because it’s close to my home and reasonably priced, but consistency is a major issue. I’d say only about 4 out of 10 times my bowl is made correctly, with a good portion and great taste. Most of the time, the portions are extremely light, with barely any meat, and there have been multiple occasions where the meat was forgotten entirely. I always tip, I’m patient, and I never complain when my order is light or running late, but this has become a recurring problem. On top of that, I have a gluten allergy and despite clearly requesting gluten free, I often find one or two regular noodles mixed in, which is concerning. Most recently, during a snowstorm, I picked up a chicken alfredo bowl that had zero chicken in it. This has happened before, and when I contacted corporate, I was promised a free entrée that I never received. I understand mistakes happen, but when the same issue keeps happening, it’s frustrating and disappointing.

The 8 or so employees working were completely oblivious. I ordered online, received the email stating the order was complete and tried to get someone’s attention for 10 minutes to ask if the bag sitting in the back was mine. After I finally flagged an employee down and asked, they completely forgot about me in which I had to ask her again. It was indeed mine sitting there for 15 minutes. There was a family waiting for their food at a table, I could plainly see their food sitting there for 15 minutes while they waited and employees spoke over it, not serving it just clueless as to what they should be doing. The time before, our order was wrong and no chicken was on our buttered noodles. This location needs better training and better managing.

My partner and I absolutely love Noodles and Co. It was one of the places we frequented when we began dating. We recently moved nearby this store and we were super excited to try it out. The majority of the time, we have either gone in or picked up food in the evening. We have never had any issues and it has been fantastic. However, we went in around 2:30 today and they messed up my order. This normally wouldn't be an issue, however after my partner went up to explain, they spoke poorly about us while still in earshot. Overall, it's a very good place but I will be avoiding going in during the daytime unfortunately.

Only been here once and it was amazing! The food was unreal, the establishment clean and inviting. Most of all the employees are the best you'll ever meet. Keep up the good work, we will definitely be back.

Helen was fantastic, and very kind to me and my friend when we came in today! I always love Noodles, the food is delicious. Thank you!