Urban Bird Hot Chicken

It's been noticed many times as you drive past it exiting Home Depot and Target to turn back onto FM1960. They do have a wheelchair accessable entryway to the glass door. Upon entering the nice clean menus are to the left with an order line border that seems pointless considering the straight path from the door is right there instead of blocked. Once decided you order at the counter and the whom were somewhat knowledgeable about the menu options but not so much about the types of heat distributed throughout the menu. Then you pay and take a seat while waiting for them to call your name to retrieve your food from the same area you ordered. Fountain drinks, Tea, lemonade and a couple other options are to the right side of the counter along with the restrooms a bit further back. I didn't notice any napkins out anywhere but there was lids, sweeteners and straws by the fountain drinks. The food is presented on a tray with napkins and 2 packets of ketchup. The meal ordered was complete and cooked to order. The ingredients tasted fresh and were properly seasoned. The extra spicy wasn't as hot as I was expecting. The seating area needed a good sweeping and the dining tables looked like they were wiped down but it wasn't very clean. Overall I find it a little pricey and would prefer seeing someone cleaning more considering it was almost lunch hour and not tidy.

The Urban Fries are the best!! The combination between fries and white cheddar, Mac & cheese with the mild chicken topped off with that bird sauce is everything!!!!!! Food is always hot and they aren’t stingy with the portion size either.

Ciera was an amazing host she was very nice and helped us out. The food is great! (VERY TASTY) amazing service in general very cool chicken statue by the way!

Awesome food and fast service. Top 5 hot chicken joints!! Can’t wait to go back

Every time I come I’m always greeted with a pleasant hello, welcome in. The place is always moving, no standing around. Someone is doing something, cleaning, taking orders, prepping. We are hooked!

This is my 1st visiting this chain of fast food and I think is going to be the last. The staff (the cashier) has a good attitude and was nice when providing us service. But him, unfortunately, is not able to save this place from the horrible experience we had. "Fast food restaurant" should not be near this location description or category. We arrived at 9:10 pm and by 10 PM (the time Im writing this review) we haven't gotten our food. The place itself is pretty clear and it looks like any other Urbarn Bird location i guess. Nothing much to say about that. But im definitely not recommending this location to anyone. Pro tip: use delivery service, do NOT come in person. Unless you have PLENTY of time available to spare.

Super delicious, full of flavor and gigantic servings. Ordered the hella hot Sando and Nashville hot tenders basket. Sandwich was super messy to eat but oh so good and spicy! I ordered the elites on the side which was ok. Food took a while to be prepared as its made fresh. Spice levels are great so good for everyone based on their heat tolerance level.