Shake Shack Downtown Houston

The service here was impeccable. The staff are really kind and nifty when attending to done in or take out customers. The burgers itself tasted good but didn’t hit the spot because they were a little too salty. Otherwise a good spot.

Great hotdog at an okay price. Convenient location. Kiosk available to order, not a pain.

Place was clean. I hate these self serve kiosks in food places. The caller /expediter was nice and efficient. The bacon cheese fries were over priced. The place seems quite busy like rushy energy.

First and last time here. $19 for a basic burger, a side, and a drink. Do I get service with that? Apparently not, despite what the electric order machines tell you. Gal behind the counter can't be bothered to show basic courtesy to customers. She pushed an empty cup into my hand, when the lemonade is behind the service counter. No one takes pride in the restaurant's appearance, either; photos of the floor from the area surrounding my table. It's been 30 minutes, and I hope I get my food soon. UPDATE: Received a text message that my food was ready after 35 minutes. Again, gal behind throws counter can't be bothered to follow protocol and bring it to me. Everything in my order was as basic as can be. I'll give the chef points for a little pink in the middle to leave a moist patty. Now, as I waited, I got an ad for Luby's. $12 for chicken cordeon bleu, 2 sides, and a roll. Would you rather spend $20 to have someone yell out your name, or a meal with table service and a nominal tip for a job well done? To ask the question is to answer it.

This was me and my eldest grandson first time here..upon entering, to dinning and leaving..absolutely great service..food was cooked to our liking..my grandson could not stop raving about there food,said he was gonna give a 5⭐️review...Thanks for your great customer service and food..we will be bck.

I had such a great experience at this Shake Shack location! The staff were extremely friendly and accommodating from the moment we walked in. Our orders were accurate, the food was really fresh, and the entire visit was smooth and enjoyable. A huge thank you to Ms. Denise and Mr. Paul — they were both so warm, welcoming, and an absolute joy to interact with. It’s clear this location values customer service and hires outstanding team members who truly care about the guest experience. Highly recommend this location — they’re doing an outstanding job!

The employees here were on top of it! Burgers are always good, but the employees here are top notch. The staff is so friendly and caring. Cannot say enough how much we love coming to this shake shake.