Melting Pot

this was our second time going to the melting pot. the first time was amazing, the best service, everything was great. this go around, we had awful service. our cheese just wasn’t good like the last time even though we ordered the same thing. we also told our waitress that maybe the oil was too hot for our meat because it kept popping up and when we tried to use the timers that we’re told to use it would burn the food on the outside within 30 seconds. she told us that it was just because we had to "batter the meat". even trying that we kept getting popped really bad and burnt food on the outside but raw on the inside. she even made comments like "oh wow that’s crispy" and she couldn’t even pick up the pot because it was too hot. i even explained to her that we couldn’t cook the meat without the outside burning. we asked multiple times for it to just be turned down so we could eat our food we spent the money on. she also only came to our table 5 times in our hour and half dinner, while other waiters had been to their tables plenty of times. just an overall bad experience this time, so we were very disappointed after making the drive there and paying the money.

We have dined here multiple times over the years, and unfortunately every single visit has resulted in the same issues. At this point, it’s clear this location is not allergy-aware, despite repeatedly assuring us that they are. We clearly explain our nut allergy and gluten allergy at the beginning of each visit. Each time we are told, "No problem." There is even a gluten-free sign on the door, which gives a false sense of confidence. Yet on every occasion, we are served gluten bread and the cheese course prepared with beer—both of which are unsafe for us. This is not a one-off mistake; it has happened every single time we’ve visited. For a restaurant that markets itself as accommodating dietary needs, this level of carelessness is unacceptable and potentially dangerous. Allergies are not preferences—they are medical issues. We also came to celebrate two birthdays, as we always do for two of our children each year. Despite letting the staff know, neither child received their birthday dessert, which was extremely disappointing—especially given that this is supposed to be a celebratory, special-occasion restaurant. To make matters worse, the bar drinks were poorly made and incorrect, adding yet another layer of frustration to an already subpar experience. In addition to all of this, the service has consistently been poor—slow responses, lack of attention to detail, and an overall sense that staff are not properly trained, particularly when it comes to allergy protocols. We truly wanted this to be a place we could enjoy and return to for family celebrations, but after repeated experiences like this, we will not be returning. I would strongly caution anyone with food allergies or celiac disease to dine here.

It’s on the second floor of the white building furthest to the west and in front of Thai Orchid. Staff is extremely knowledgeable and very kind. It is pretty expensive, so be surprised for a $200+ check for 3 or 4 people. However it’s worth it just for the experience. They also offer packages like rose petals and candlelight setups. They offer what’s called an Ultimate Romance which offers rose petals, candles, a bubbly toast, the 4 course dinner, and a vase of 12 fresh roses.

What a great place for a celebration! I went here for a birthday party, and so many things went well! The food was delicious. We had two pots of cheese spinach artichoke and Quattro formaggio. I preferred the Quattro formaggio. It had alcohol in it and a smoother cheese. The dippers were fun, but not all of them were good for dipping. Cheese didn’t stick to the tomatoes easily. For the chocolate fondue, there weren’t as many dippers compared to the cheese. I liked the fresh fruit the best. We had the flaming turtle and the marshmallow one. I liked the turtle one because it was a lighter, milk chocolate. It was cool that they had coated marshmallows, but I wish they had normal marshmallows too. The service was great. The server answered all of our questions and was so nice! Because it was my birthday, we got a special birthday cake AND more bunny/Easter-themed cake and cupcakes.

The melting pot offers such fun, unique dining experience! Not something you do every day, but it is fun every once in a while! I loved the cheese fondue, and the tomato dipped in it was amazing! The chocolate fondue was very rich, but sooo good. I got rocky road and flaming turtle but with dark instead of milk chocolate, and the flaming turtle was definitely my favorite! Our waitress was so knowledgeable and really attentive also!

Went on Sunday of last week with a friend. Made a reservation last minute on the website on the drive to The Melting Pot; oddly, the restaurant didn't show up for me on the OpenTable app for Android at all, but the other locations did. We were taken care of by Beth, working with another gentleman whose name I can not remember, was just wonderful. She made great suggestions, knowledgable, was timely without rushing, and a great conversationalist. The restaurant was pretty busy as well, so service was beyond amazing. The only thing I didn't love 100% was maybe the atmosphere. Very minor thing, but the light fixtures over some of the tables have a bit of a distracting glare and the bar by the entrance looks in need of a bit of a facelify, but those are minor things. Regarding the food, I was blown away. I have been to this place a couple of times the past few years, so it wasn't my first time. My friend and I shared the The Complete Experience For Two with the added charcuterie board with the cheese. We, two grown men who tend to eat more than we should, were a bit concerned, coming in, that the portions would not be filling, but we were wrong. We chose the Quattro Formaggio for our first course, followed by a Caesar Salad for my friend and a Caprese Salad for myself. Note, in case anyone else was wondering, they do not have anchovies available as a possible addition to Caesar Salads. So far, everything was amazing, though we did wish we could have had more of the cheese fondue. For the third course, we decided on the Pacific Rim and, for a little bit extra cost, Steak Lovers cooked Coq Au Vin. We devoured the Pacific Rim and loved everything about it. The fish, steak, duck, and shrimp were delicious, and the potstickers weren't far behind. My personal favorites were the Ahi Tuna and Duck. Regarding the Steak Lovers, we did very much like the Teriyaki-Marinated Steak, also part of the Pacific Rim, but felt the two other offerings were a bit over seasoned as well as less tender, though not by much. It's still great, however. My friend did love the Teriyaki so much that he joked he would order a custom entree next time of just that. There were also some broccoli and mushroom caps with the order. The entree course was accompanied by an array of sauces, which were each fine, but I enjoyed the items as is. For dessert, we ordered the Flaming Turtle. We were stuffed by this point but managed to consume most of it with its accompanying sweets and fruits. Beth was also sweet enough to bring out a plate with a sweet and Happy Thanksgiving written on it. Would definitely come back, the experience was great. Just noticed I have no pictures of the third course. I guess I was just so excited and the food so good that I forgot.

Literally the WORST and MOST EXPENSIVE dining experience ever! Early birthday dinner at The Melting Pot - Addison - I'm so embarrassed I recommended it to my friends! Reservation was for 5:30, Saturday night. When we arrived, the bartender was bartending and hosting. Little wait to be seated. Didn't think anything of it. She mentioned she was getting off in 20 minutes. IT TOOK 45 MINUTES FOR EACH ROUND OF DRINKS! IT WAS OVER AN HOUR WAITING BETWEEN EACH COURSE! THE MANAGER WAS HOSTING AND BARTENDING AND RUNNING! (We were literally eating heated fondue before we even received just a damn tea) It's $100+/person. I've had better service at Chili's...... A server brought food, asked if anything else - we said our drinks we ordered 45 minutes ago (we had been timing it at that point). She snapped at me they had 4 people walk out (including the bar tender who had literally just said her shift was ending) and 2 people get fired, so they're short staffed. Well ma'am, that sounds like a toxic work environment and also YOUR PROBLEM not mine (and a lie, because her shift ended - lying to my damn face - I'm paying you to treat me like an idiot and talk down to me). My meal price didn't decrease because you can't offer proper service (in fact, my friend returned her meat because it was discolored). If anything, when I made the reservation, they should have said they couldn't accommodate it. We ordered drinks for with our dessert. 45 minutes later I went to check on the CUP OF COFFEE.... "We don't even make coffee" WOULDN'T THAT HAVE BEEN NICE TO KNOW 45 MINUTES AGO?! They gave us our bill. Full cost. I'm never one to ask for anything free, BUT I WAS NOT PAYING $750 + tip FOR THE WORST DINING EXPERIENCE I'VE EVER HAD. I went back to the manager, she told me she was told not to discount it (she's the manager, who's telling her?!) I told her that experience was unacceptable. SHE ARGUED WITH ME! Our server literally had to tell her to stop arguing with us about their staffing issues. Here's the deal The Melting Pot - if you want quality employees, pay for quality employees. You want people to have a pleasant dining experience? Don't create a toxic work environment for good staff! How dare you ask people to spend hundreds on a meal with less service than fast food! I'm so embarrassed I took my friends their (their first visit). I will never return. That was literally my worst dining experience ever (and for my birthday)! Our server was wonderful. We tipped her thru zelle & told her not to tip share with people that ruined the experience. She apologized profusely. She's only been there 2 weeks and was so embarrassed. Lord.....