Gyu-Kaku Japanese BBQ

Visited this place on a Tuesday night, made reservations via open table, the parking is located inside the building, we need to scan the QR code which is on the pillar of retail parking and get it validated inside. We were promptly seated by the host, the service was extremely poor as rightly mentioned by other patrons. I have to rate this 1 for poor service, the server often disappered and forgot to get us forks, or to asks us for the food order. Definitely needs improvement in the service sector. Food was good, no complaints. We liked everything, the chicken, beef, garlic noodles.. wings and karage was on point. Would not recommend if the service remains the same.

Avoid this place if you want to actually eat and save your money. We were there for the entire 90 minutes because our server rarely checked in on us. Idk if they were low staffed or what but we checked the times when she came and she only checked on us 3 times the entire time. We sat down at 6, the manager had to take our order at at 6:15, the server finally came at 6:20 completely clueless that the manager already took our order, got our food that we placed with the manager at 6:35, our server came back 6:53 and we placed our 2nd order with her, food came out faster 2nd time, and then our server came back to check on us at 7:25. I'm so confused why she was coming back 30 minutes later? With the portions they give us, 2 people can easily eat it in 10 minutes. We learned to order heavy the last round since we were basically passed the alloted time they give us to dine in So disappointed considering we got the cheapest ayce and it was still 54 a person. We literally could have gone to kpot or let's meat. We left still hungry, $120 + tipping (bc we are not rude) gone, disappointed, and mad. Please, please avoid this place at all costs to save your night.

**Update: came for lunch with a friend and lunch was just as good as dinner when I came last. Photos added. We both loved it and they said this is about to be their new spot. The miso beef options are my faves This was my first time here. Everything I had was delicious. We did the $54 endless option with my group. There were about seven of us. all of them had lots of flavor, well seasoned and marinated, and just overall really delicious. I tried Kapot for the first time a couple months ago and that is nothing in comparison to this place. I can’t wait to come back here again.

I recently hosted three of my friends here for a party and the food and service (Steven) was fantastic. For context, I’ve been dining here for over five years and the food and service is consistently very good. Now, like the other reviewer who lived in Japan, I’ve eaten REAL japanese beef. Of course, Gyukaku US does not compare. I’ve paid $30 AN OUNCE in Japan. At Gyukaku, I had an ENTIRE all you can eat meal for $60. So, if you have realistic expectations this is an amazing value. Also, experiment with a little of each meat (I like Yaki Shabu beef) and find your favorites.

Let me start by saying I thought I was going to have the absolute best experience once i tasted the food and it turned out to be the WORST that I ever had! I ended up crying after leaving the establishment. I have two beautiful identical twin boys. Very sweet boys that love to try different foods. Their dad and myself have always introduced them to new foods and experiences from a very young age. We have been to many restaurants with the twins even from them being infants. Anywhere we go, we are always treated with grace and kindness, my boys are really hard to not love. WELL……. Shockingly in the middle of dinner, my son was babbling away talking and the manager came over and told my son to be quiet! Literally….. got down to his level and told him that he needs to quiet down. I’m still in shock… he is a happy fella and he does have a pretty high pitch voice but absolutely not obnoxious…. He is very well behaved and knows not to sit down and enjoy a dinner. For the manager to come over and tell my son to be quiet is Absurd!! What if he had been diagnosed with a disability? Exactly how can she think that is ok to walk over and tell somebody happy child enjoying dinner that he needs to be quiet! Our tab was almost $300, we out out ALL the time and tip nicely! I was disgusted!!!!!! I am still disgusted and I will be reporting this and taking this as high up the chain as possible. I will also be reporting to the ADA.

The service is very good and the food is decent. Nothing wrong but it feels like a fast food with a server. Ordered several shareable dishes (6) and they wereall served in less than 5 minutes. Some were at room temperature and not recently cooked. They were good but it felt rushed.

I was disappointed by my experience at Guy-Kaku. I lived in Japan for 4 years and frequently visited different Guy-Kaku locations. When I discovered there was one in my new home I was thrilled to say the least. The restaurant seemed rundown and cramped. The whole atmosphere was just weird and it felt dirty. We also found the food quality did not match the price point and we could have gotten a better value at a K-pot. At K-Pot the have a great atmosphere reasonably priced menu, with good quality food and you can also get hot pot. The only saving grace was our incredible server. She was very kind and attentive. I wanted to love Guy-Kaku, but I just couldn’t and frankly we won’t be back