Mercedes-Benz of Warwick Service and Parts

I recently had a disappointing experience at the Warwick service center for my Mercedes. I went in for a Service B, and there were several issues that were quite concerning: 1. Price Discrepancy: I was initially informed by the receptionist that the service would cost around $800 with a possible discount bringing it down to $700. However, upon arriving, I was quoted nearly $900, and the discount was not acknowledged by Jeff Bothelo, the person handling my service. 2. Lack of Professionalism: Jeff Botello did not respect the initially quoted price. This discrepancy caused a lot of confusion and frustration. 3. Inadequate Service: I was offered transportation or assistance during the service but they knew didn’t have none. When I requested a pickup after the service was completed, I was told that no one was available to pick me up, even though I was only a short distance away. 4. Incomplete Service: The oil change was not even filled to the correct level, which is unacceptable, especially after paying such a high amount for the service. (Jeff said this is normal) I don’t think is normal leaving the oil levels half empty. I need to Verify this. In the past, they used to fill up my gas tank as part of the service, but oh well! Overall, my experience was far from satisfactory, and I hope that the management takes these concerns seriously to ensure better service in the future.

I have been a customer since 2021, and the quality of service has consistently been excellent. Jeff Botelho at the service desk is professional and customer-focused, and he reliably returns calls whenever a voicemail is left.

I had my backup camera recently replaced here. They replaced it and fixed it as it was covered under my warranty. They didn't wash my car at all upon returning it. My family owns a used car dealership and we make sure to detail our cars before our customers are given them. I would expect more from a luxury car dealership. Just because I went in for a service that was covered under warranty doesn't mean that they don't have to wash my car.

My windshield wiper stopped working during a recent snow/ice storm. I was concerned it was the entire wiper motor. I called and Joe said to come in first thing in the morning. I got there and got right in. I was so happy that they were able to fix it and I was in and out in no time. The charge was minimal. The service guys are always great!

Very easy to obtain an appointment. All went smoothly My service consultant was pleasant and took the time to provide answers to all my questions The A service was provided

Paul and the service department were outstanding with communication and the expediency of getting my vehicle done. Personal and caring!

I came in for a return service. The service rep., Jeff Botelho is great. He is airways courteous, helpful and very understanding. I wouldn't trust anyone else.