The Grand Beauty Spa

The Grand Beauty Spa honestly made our time the most amazing ever! They were so detailed and attentive, making sure our party (which was a big one) had everything we needed to enjoy our relaxing day. From organizing the schedules to providing amazing therapists and hair specialists, this place is short of nothing! The amenities are well kept, and they make sure that any inconvenience is taken care of in a timely manner. They took care of all 10 of us and did so amazingly. I honestly can’t wait to be back in Tampa to visit this place again! ❤️ BIG THANK YOU!!!!!

This spa is the equivalent of attending a timeshare: slightly underwhelming, overly pushy, and somehow you leave feeling like you spent money you never knew you were spending. The staff acts like they’re paid strictly on commission. The owner spent 10 minutes my first time in hard selling me on a yoga retreat while I was trying to enjoy my manicure. I told her no several times— every single interaction is an upsell, and the actual services are sub-par at best. Nails are less than 24 hours old and they took an hour and a half. I tried to cancel my Grand Lux package within the first month, well before my second month’s charge. Not only were my last services overcharged, but I was then informed that even if I didn’t like the services in the first month, it "didn’t matter," and I couldn’t cancel. After being told by the front desk staff it was already canceled 24 hours prior Excuse me? Absolutely not. Between the hard-selling, the mediocre treatments, and the shady membership tactics, this place is a hard pass. Save your time, your money, and your stress level — there are plenty of spas that don’t treat customers like a quota. Side note: Front desk staff is amazing.

Gayane gave me an excellent Russian manicure. She was extremely meticulous and attentive to every detail. The front desk staff was also very pleasant and professional. Highly recommend!

Absolutely love Grand Beauty Spa. I was gifted a facial and massage for my birthday, best gift ever!! Lilly gave one of the top ten best massages I've ever had!!!! I've had every kind of massage all around the world for 30 years and her massage was perfect. I feel amazing😊

I’ve been coming to the grand beauty spa for over a decade and love the services, staff, and place. As a spa member I take advantage of the steam room, sauna, and cold plunge multiple times a week, where I get to enjoy the locker room space all to myself; the front desk staff is very thoughtful and attentive— offering drinks, hot towels, and delivering a great client experience. The deep tissue massage with Lily was 10/10, as someone who’s been an athlete and stays active in the gym, seeing her at least once a month is essential, I also tried the head spa for the first time with Diana and was blown away by the service— very relaxing and leaves your hair feeling silky smooth. My hair stylist is Carmen, who I’ve been coming to for years and she does a great job every single time. Whenever I come to the Grand, I leave happy and well taken care of. The entire staff puts great emphasis on making sure each and every client feels pampered

***Update Review (I can't respond to the salon's response)** I wanted to provide an update regarding my previous experience. After my initial review, I received a kind phone call from Camila at the salon on September 8, 2025, who expressed genuine apologies and assured me that what happened during our visit was not typical of their standards. I shared that I wasn’t angry, just sad and disheartened by how the day had unfolded. Camila was very understanding and graciously offered for my friend and me to return for the same services, this time with a new nail technician — essentially a chance to make things right. I was truly appreciative of her offer and gladly agreed. She mentioned that someone from the salon would reach out to schedule the appointments. Unfortunately, it has now been **over a month**, and I have not received any follow-up communication from Camila or anyone at the salon. While I appreciated the initial outreach and willingness to correct things, the lack of follow-through has been disappointing. Because of this, I’ve decided to update my review to one star — not out of anger, but genuine disappointment. I truly wish I could recover the time, the financial investment, and the opportunity for what was meant to be a special and relaxing day. _____________________________________________________ Locker Room The locker room only had one locker that was actually locked. The lockers were so small that a full bag could not fit without removing items. Massage We were initially booked incorrectly with the wrong therapist. Once corrected, my massage with Dion was excellent. Hydrafacial The Hydrafacial with Linda was truly the best I’ve ever had, and I’ve had several. Nails When booking, I was assured gel nails would be available. Upon arrival, Joanna informed me that she does not do gel. The only staff member who did gel had left for the day and is taking another job. I had no choice but to proceed with regular polish. The water in the manicure and pedicure basins could not be warmed, and the polish application that followed was the worst I have ever received (please see and zoom in on the attached photos). Hair The water for both hair washing stations could not be warmed and was freezing. While my hair was being washed, I observed Delia brushing my friend's hair aggressively, pulling at it. I asked Joanna to provide detangler, which did help, but she still was rough with her hair. For my blowout, I showed Joanna a photo of the style I wanted (a simple Hollywood round-brush blowout). I left with only one small curl/wave in the front and the rest of my hair straight and fluffy. She was so kind, I feel bad saying anything that could upset her. Overall Experience Throughout the day, we were separated for most services, making it difficult to enjoy the experience together. We voiced our concerns to Linda, who was kind and understanding. She mentioned she would share our feedback with her sister, the owner, and suggested we also speak to the front desk manager. At checkout, Linda kindly gave each of us a $50 coupon toward facials. While appreciated, it felt disproportionate to the nearly $1,500 we spent and the 7.5 hours for the day! The manager at the front desk did not address our concerns or offer any acknowledgment of the situation. We left not angry, but truly disappointed and filled with anxiety rather than relaxation. Everyone we interacted with was kind, but the execution of the services and coordination fell short of expectations, especially for such a special occasion. Not to mention more time and compensation to fix the manicures, pedicures and hair. We hope you will take this feedback seriously so that future guests do not encounter the same challenges. If management does reply to my email or concerns, I'll be sure to update this review.

Wow I finally found an awesome all-in-one beauty salon that actually takes good care of their customers and provides amazing service! I felt like a queen! I saw some mixed reviews and wasn’t sure what to expect but there's way more positive reviews and I'm glad I decided to try this place, was so worth it! It’s my first time here and as soon as I walked in, everyone’s so friendly and offered me something to drink. They showed me around the beautiful salon including the cold plunge, sauna and steam room; and more. I love how you can get it all done here from massage to sauna, hair and nails and facials! I got a massage and hair cut and blow dry today. So convenient to get it all done in 1 place and the massage was one of the best I’ve had in years from Mary! I love my haircut and style by Carolina, this is my new beauty spa and hair salon home! So happy I found this place. They take such good care of you from the moment you walk in, you even get the best head massage while getting a wonderful hair shampoo. Best customer service ever!