ACCOLADES SALON SPA in Highland Park

Edit: Received an email from Paige, the manager of this location. She was very professional, courteous, and apologized for my experience. She offered a full refund and invited me to come back for a complimentary service should I return to Saint Paul. I greatly appreciated the excellent customer service I received from Paige. A full refund was received and I am left feeling better about the experience - even though my hair was a disaster for the concert. Amending my star rating from 1 to 3 due to the refund and apology. Thank you! Worst experience I have had in a salon. Receptionist was friendly and kind. Went while on a very special trip to see my favorite band perform. Note that I don't do this often, and having my hair done special was a huge treat to myself. Shannon was my stylist. I tried to initiate conversation with her, and she wasn't very personable. When it came to my hair, I explained my hair is very stubborn and doesnt hold curl well. I told her I would need lots of product to guarantee hold. I told her I wanted volume in my hair as well.. I was booked for an hour. I was out in 35ish minutes. Had slight curl, little to no hairspray to hold it I asked if she got my cowlick , she said yes... but didn't bother to show me or offer to show me the back of my hair. I didn't get to look until I was in my hotel getting ready for the concert. The curl was gone and my cowlicks were extremely noticeable. Absolutely zero volume. Overall, it felt rushed and like she didn't care this was special for me. Extremely disappointed and disheartened. I left a nice tip, too, out of kindness. Do not go here. Pick somewhere else. Would like at least a partial refund. I sent pictures to an email provided by phone, but have had no response.

Lola always does a phenomenal job! Great experience, excellent conversation and stunning cut and color. She personalizes the color and cut to my exact specifications and will go back to touch anything up/fix anything that isn’t perfect. 1000/10, cannot recommend her enough! ❤️

Had an amazing experience last November with Shannon starting the process to blonde my hair. Tried to set up an appointment for Saturday the 14th around noon for a full bleach and toner. Was contacted and told that my appointment was canceled because new clients need to have a 15 minute consultation. When I called to let them know I had already started this process, and booked with you previously, I was told that because Shannon no longer works at the salon we would need to do the consultation. I asked if between now and then if we could squeeze in that 15 minute consultation and was dismissed with "there's likely not going to be time for that, we're really busy". Additionally, I was told that there would likely not be enough time to compete the process itself. This makes no sense to me. Your hours have you open until 7 p.m., the appointment was around noon. I have medium length hair, have already been a client at this salon, and booked well within the time constraints needed. This experience is disappointing especially as the prior experience was so positive.

I had a fabulous hair color/highlights and hair cut done by Briana who is in advanced training. I love the atmosphere which is very warm and comfy not to mention the fabulous skin and hair products available. Everyone who works there is very kind.

Massage with Marc was fantastic! He is like a snake charmer for tense muscles and knots. He has a way of gently coaxing muscles into relaxation and is so professional! My only complaint is noise from the salon disrupting the otherwise relaxing experience. Maybe post a sign that others near the door of the massage room can see reminding them to keep their voices down? Otherwise, the benefit of the great massages Marc gives definately outweighs this minor complaint!

Try accolades!!! I tried this salon because of a Groupon I found (so glad I found it) I felt very welcomed and comfortable at this salon. It’s not the fanciest salon but I like that because it feels intimate/comfy. Also huge plus for the big parking lot in-front 👍 The staff were very kind, my stylist was professional and talented, and I honestly don’t have any complaints. I would definitely come here again and will tell my mom to try Accolades!

Rhiannon was wonderful! She took time to listen to all my concerns. Asked questions and offered helpful suggestions. She was so kind and did an excellent job on my fine hair. I’m so thrilled to have found her since we just moved to Saint Paul! Highly recommend!!!