Jelz Straight Salon

Do not trust this woman with your hair. I don't even know where to begin. I paid Jel $750 plus a $150 tip for a Japanese Straightening treatment on my hair (also known as Thermal Reconditioning). This process is SUPPOSED to permanently straighten hair so that only new growth hair is curly - any hair that has gone through the process should be permanently smooth & straight. I've had this service done many times by other people so I know what the expected results should be. After waiting longer than the required 72 hours to wash my hair, I got my hair wet for the first time & saw how the service Jel provided was subpar - nowhere near as straight as it should be (see pictures). I contacted Jel to attempt to resolve this unacceptable service & after trying to get me to come back so she could reprocess my hair, she stopped responding to my messages. (As a professional , she should know that hair should NOT go through this process more than once because it can break off.) Apart from not providing the service that I paid for, she was also unprofessional and very obviously did not know how to care for naturally curly hair. I should have seen all of the red flags but hindsight is 20/20. First, she had me come to the back room of her insurance office rather than her actual salon. Next, she had me pay using Zelle which I didn't have, so I had to set it up that day. She also treated my hair very roughly - not at all like someone who routinely cares for hair. Finally, she discussed a number of inappropriate topics but I didn't feel comfortable saying anything because I had serious chemicals on my hair at the time. She seemed to have something against Korean people, she said that if people speak Spanish to her here she tells them "you're in America, speak English." She brought up different types of shots used for rapid weight loss without exercise. (I am a bigger woman but at no point did I indicate that I was interested in losing weight or discussing weight loss.) Having paid her $900 for a botched, PERMANENT procedure, I asked her for a refund. She refused then ignored me. She claims to have done this service for 20 years with no issues, but she told me DURING the process that she has another client who has had to come back for repeat processing. I made it very clear in our text conversations that coming back for repeat processing was not an option for me because I live in a different state, six hours away, and do not have the money or time to come back. I also do not trust her with my hair because she's shown that she has NO IDEA how to handle naturally curly hair, and has been incredibly unprofessional in our text conversations, accusing me of playing games then flat out ignoring me. Anyone who has had any actual training with naturally curly hair knows that you're only supposed to detangle when the hair has slip (from a conditioner or detangling product), use a wide toothed comb or detangling brush, and start from the bottom, working your way up to avoid breakage. She did none of these things and aggressively ripped through my wet hair without any product, not even fully detangling it before applying the first step in the straightening process so that it was still tangled when she was flat ironing it. Why would I go back to someone who is so clearly incapable of caring for my hair? Why would I allow her to repeat a process that can cause hair to break off completely if repeated on the same strands of hair? If you're looking for someone to ACTUALLY straighten your hair properly and treat it gently, go somewhere else.

My hair stylist is there Very clean and talented

I've never been

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