Masusu Kinks

I love love love the service I receive here. Nicole has been doing my hair and my mom’s hair for years. We both have locs and she’s maintained them so well for us for so long. My younger brother is starting his locs with her and will become a regular here as well. I just got my locs done for my 20th birthday and as usual I love it! These are just two of the styles that Nicole has done for me and love all of them.

I am a brand new client and I can confidently say their expertise in loc maintenance and styling is exceptional. They are consistently professional, punctual, and meticulous in their work. My hair has never looked or felt better. The salon environment is clean, welcoming, and organized, which made my appointment a comfortable experience. I highly recommend Nicole to anyone looking for a skilled and reliable loc / braid specialist.

I had an amazing experience getting knotless braids! The stylist was incredibly gentle and efficient, taking her time to ensure each part was clean and every braid uniform. The entire process was painless, and the result exceeded my expectations

Very professional, Nice and clean establishment, it was very peaceful and the ambiance was amazing! She took pride in her work, she was very quick and paid attention to detail. I blink my eyes and she was done within a hour. Don’t walk run to her now! I am So glad I was referred to her and she has a client for life

Amazing experience as always. Nicole and the team took great care of my son’s natural hair. Highly recommend them!

Very welcoming!!! I've been going to Nicole for 6 months now she started my starter locs. And my hair is flourishing!!!

I was looking forward to patronizing with this salon at their Green Brier location, unfortunately that was derailed by lack of professionalism. I scheduled an appointment after 7pm on there website in which it stated if making appointments after hours book for after 10am. I proceeded and saw their only availability was with stylist Nicole at 8am, 8:30am & 9am. So I booked for 8:30 after arriving I waited over an hour contacted their customer service line and spoke to 3 representatives who would try to contact the stylist. The stylist responded and said she apologized and could reschedule for the following day because she already started her day. No problem, she scheduled the appointment for 10am & that she would notify me if she finished her first client before then so I could possibly come earlier. At 6:45 am the following day the stylist sends a text message asking if I could come to their Newport News location @ 9:30. I reside in the VA beach area, I had a scheduled sitter for my toddler slated to come at 9:30. I explained this to the stylist (who continued to text me before 7am) at approximately 7:15 am. She then responded that she is short staff (although I understand that is solely not my problem when you’re running a business and schedule appointments for clients based on your availability). Additionally instead of trying to accommodate for the mishap on their part, she quickly stated I can return your deposit if you can’t come to Newport News by 9:30 in which she had already canceled the appt when I asked how do I retrieve my refund today as I have to find a last minute same day appointment nearly impossible, due to me going on vacation tomorrow morning. She rudely stated for me to contact my bank. Extremely disappointed and hope that no one else has to experience this at this salon. *****EDIT**** I’m not sure how to add pictures of a thread here but once I figure it out, I will kindly post the receipts in addition to the threatening message the stylist just sent me in regards to me making this review in which you stated you can "do rude really well." As I stated be blessed & I pray you are able to get the proper manning the appointments you agree to requires.