Jusgo Supermarket

I never come back this market. My cart was under $5 and the cashier told me that they didn’t take credit card but I had no cash. Then she told me "buy something for more $5" but I didn’t need anything else. Also, she did not explain that I could pay by debit while I had debit card too. NO SIGN TO NOTICE THAT "NOT ACCEPT THE CREDIT CARD IF TRANSACTION UNDER $5" BY ENGLISH, they use only Chinese sign. And I called to customer services to ask but they said that "only chinese, no english". And I aksed for vietnamses but they said that "no vietnamese" and then they hanged off the phone. So impolite customer service. The manager please train again your staff

I utterly appall and disgusted with the way a Hispanic cashier treated my wife and daughter when they shop at the Jusgo Market at Bellaire on 09-28-2025. According to my wife, at the checkout the daughter bought a pack of Double Mint gum, and the Hispanic cashier run it through the scan. After the scan my daughter tried to open and the enjoy the gum she just bought. Instead, the cashier snatches it from her and accused my daughter for not paying for the item. Just before this, she was the one that scan the pack of gum, and she didn't even offer an apology. I just completely shock that Jusgo hired incompetent people that provide customer service. My wife and daughter feel humiliated and embarrassed by the cashier rude and obnoxious behavior. I would certainly reprimand the cashier and fire her immediately. If Jusgo management is reading this, I recommend retraining your employees in customer service before you lose a lot of customers.

Authentic, well stocked and maintained. Pretty similar in operation and variety to Jusgo Atlanta which was a favorite of mine. This store a little narrow in comparison but well organized and more options for snack and sweets gift boxes. I found many of my favorites here and found new items to try too. Weekly deals in the seafood section is the best part.

Went to Jusgo yesterday and bought 2 pieces of salmon fish. When I went home and checked it, there was an EXTREMELY FOUL SMELL and was NOT FRESH! The fish was too soft, the bones moved easily, and the skin fell off, which is NOT NORMAL! It was also NOT CLEAN! DO NOT RECOMMEND! THEIR SALMON FISH WAS OLD AND NOT FRESH YET THEY STILL SOLD IT! Absolutely terrible, NEVER BUYING AGAIN!

The milk had already gone bad and leaked all over the place. The smell was absolutely unbearable. Does the health department really not care about this? The odor was extremely strong and disgusting. When I went to the front desk to return the product, there was an older woman there just playing on her phone and completely indifferent. After I interrupted her phone use, she became very rude to me and spoke in a harsh, unfriendly manner. She showed zero professionalism, no patience at all, and had a very unpleasant attitude. Is this really the level of customer service you allow? Honestly, I’m shocked and can’t believe this happened

First time shopping at this store. Decent selection of items, prices were pretty good on most items. Saw some items which were cheaper than the competition, and others that were a bit more expensive. Purchased a few items I'd not seem before, and a few favorites. Would return here again to browse. Definitely a good selection across the board, of produce, frozen, and dry goods.

If there was an option for 0 star, I would give them 0 star. Worst cashiers and Customer Service in all Asian grocery stores in Houston. Is this your culture to treat customers like we owe them money? Even the Hispanic cashier had bad attitude! Please train your staff to better serve your customers. We don’t want to go home with anger after shopping at your store.